Night Guest Service Agent

Minor International
Perth
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Attention to detail"]

Welcome guests and deliver smooth night-time check-ins and check-outs at Oaks Perth Hotel. Serve as a primary point of contact during guests’ stays, handling inquiries and issues with warm, professional communication across in-person, phone, and email. Process reservations, updates, and special requests using property management systems, and provide personalized recommendations to enhance the guest experience on every shift.

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FursaFursa
Minor International
Minor International
4 days ago

Night Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Welcome guests and deliver smooth night-time check-ins and check-outs at Oaks Perth Hotel. Serve as a primary point of contact during guests’ stays, handling inquiries and issues with warm, professional communication across in-person, phone, and email. Process reservations, updates, and special requests using property management systems, and provide personalized recommendations to enhance the guest experience on every shift.
Location: Perth
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient guest check-ins while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as a primary point of contact during guests’ stays by offering prompt assistance and resolving issues.
  • •Provide personalized recommendations to enhance guest experiences throughout the stay.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to communicate information clearly and professionally across in-person, phone, and email channels.
  • •Consistently provide an exceptional service standard with a proactive, positive approach to resolving guest needs.
  • •Passion for creating positive guest experiences through attentive service and efficient issue resolution.
  • •Ability to work weekends, public holidays, and varying night shifts as required.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProfessionalismAttention to detail
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn