Cyera

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer providing product-focused technical resolution for issues across data discovery, classification, permissions, DLP workflows, AI security, and integrations. Owns complex investigations from Tier 1 to Tier 3, reproduces issues, analyzes logs, validates configurations, and collaborates with Product, Engineering, DevOps, and CSE to resolve product-impacting issues while maintaining thorough case documentation.

Location: Kansas City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide product-focused technical resolution for issues requiring deep investigation and complex troubleshooting within defined product domains.
•Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or escalation to Tier 3.
•Diagnose and troubleshoot complex product behavior related to data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
•Reproduce customer issues, analyze logs and system behavior, validate configurations, and isolate root cause.
•Develop and validate customer-safe workarounds for known issues and environmental constraints.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalDisability Insurance

Key Requirements

•Associate degree or equivalent practical experience; bachelor degree in Computer Science, Information Systems, Engineering, Cybersecurity, or related field preferred
•3+ years of experience in technical support, support engineering, escalation support, SaaS support, cybersecurity support, or another technical customer-facing role
•Strong troubleshooting skills with the ability to investigate complex issues from intake through resolution, reproduce problems, isolate root cause, document findings, and drive timely outcomes
•Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms
•Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce, Confluence, Slack, Teams, or similar systems

Experience:3+ yearsCybersecuritySaaSData security

Education:Associate's in Computer Science

Skills:CommunicationTroubleshootingDocumentationCustomer serviceCollaboration

Languages:English

Tech Stack:ZendeskJiraSalesforceConfluenceSlackTeamsSQLAPIsLogsCloud

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Cyera

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Kansas City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide product-focused technical resolution for issues requiring deep investigation and complex troubleshooting within defined product domains.
•Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or escalation to Tier 3.
•Diagnose and troubleshoot complex product behavior related to data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
•Reproduce customer issues, analyze logs and system behavior, validate configurations, and isolate root cause.
•Develop and validate customer-safe workarounds for known issues and environmental constraints.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalDisability Insurance

Key Requirements

•Associate degree or equivalent practical experience; bachelor degree in Computer Science, Information Systems, Engineering, Cybersecurity, or related field preferred
•3+ years of experience in technical support, support engineering, escalation support, SaaS support, cybersecurity support, or another technical customer-facing role
•Strong troubleshooting skills with the ability to investigate complex issues from intake through resolution, reproduce problems, isolate root cause, document findings, and drive timely outcomes
•Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms
•Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce, Confluence, Slack, Teams, or similar systems

Experience:3+ yearsCybersecuritySaaSData security

Education:Associate's in Computer Science

Skills:CommunicationTroubleshootingDocumentationCustomer serviceCollaboration

Languages:English

Tech Stack:ZendeskJiraSalesforceConfluenceSlackTeamsSQLAPIsLogsCloud

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor