Maven Clinic

1 day ago

Senior Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own net revenue retention for a portfolio of large employer accounts through strategic account planning, renewal risk management, and expansion pipeline development. Drive member enrollment and engagement campaigns in coordination with health plan partners, deliver Quarterly Business Reviews with data-driven ROI cases, and quarterback commercial handoffs with Renewals and Sales. Lead cross-functional initiatives across Product, Engineering, Data, and Marketing while serving as the primary client advocate and escalation point.

Location: New York, San Francisco, Seattle, Boston, Washington, Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own net revenue retention, renewal rates, expansion pipeline, and risk mitigation for large employer clients, including maintaining strategic account plans.
•Forecast renewal health, monitor client risk, and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals and building internal business cases.
•Partner with Renewals and Sales to ensure high-quality commercial handoffs and quarterback outcomes with quantified ROI and stakeholder alignment.
•Drive member enrollment and engagement campaigns and deliver Quarterly Business Reviews that translate clinical outcomes into measurable ROI.
•Serve as a primary cross-functional point of contact, leading escalations and coordinating initiatives across Product, Engineering, Data, Marketing, Member Support, Operations, Analytics, and Sales.

Travel: Medium travel

Pay and Benefits

Salary: USD 128,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kPaid ParentalLearning Budget

Key Requirements

•7+ years in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS with ownership of retention/expansion outcomes (NRR).
•Experience working with large employer clients (10,000+ employees) and a deep understanding of the employee benefits and healthcare landscape.
•Proactive approach to adopting AI tools and technology to streamline workflows, generate insights, and improve the client experience.
•Experience partnering within or alongside a channel partner or payer-distributed model is preferred.
•Salesforce, Looker, and/or Microsoft suite experience is helpful.

Experience:7+ yearsDigital healthHealthcareBenefitsSaaS

Skills:Analytical thinkingStrategic thinkingRelationship buildingCommunicationStakeholder management

Languages:English

Tech Stack:AI toolsSalesforceLookerMicrosoft suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic

Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: New York, United States

Founded: 2014

Website LinkedIn

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Maven Clinic

1 day ago

Senior Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: New York, San Francisco, Seattle, Boston, Washington, Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own net revenue retention, renewal rates, expansion pipeline, and risk mitigation for large employer clients, including maintaining strategic account plans.
•Forecast renewal health, monitor client risk, and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals and building internal business cases.
•Partner with Renewals and Sales to ensure high-quality commercial handoffs and quarterback outcomes with quantified ROI and stakeholder alignment.
•Drive member enrollment and engagement campaigns and deliver Quarterly Business Reviews that translate clinical outcomes into measurable ROI.
•Serve as a primary cross-functional point of contact, leading escalations and coordinating initiatives across Product, Engineering, Data, Marketing, Member Support, Operations, Analytics, and Sales.

Travel: Medium travel

Pay and Benefits

Salary: USD 128,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kPaid ParentalLearning Budget

Key Requirements

•7+ years in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS with ownership of retention/expansion outcomes (NRR).
•Experience working with large employer clients (10,000+ employees) and a deep understanding of the employee benefits and healthcare landscape.
•Proactive approach to adopting AI tools and technology to streamline workflows, generate insights, and improve the client experience.
•Experience partnering within or alongside a channel partner or payer-distributed model is preferred.
•Salesforce, Looker, and/or Microsoft suite experience is helpful.

Experience:7+ yearsDigital healthHealthcareBenefitsSaaS

Skills:Analytical thinkingStrategic thinkingRelationship buildingCommunicationStakeholder management

Languages:English

Tech Stack:AI toolsSalesforceLookerMicrosoft suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: New York, United States

Founded: 2014

Website LinkedIn