QA Specialist with German and English (CS experience required)

Sutherland
Bulgaria
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 1+ yearsSkills: ["Attention to detail","Coaching","Analytical thinking","Communication","Flexibility"]

Enhance customer experience initiatives by monitoring transactions, identifying quality opportunities, and driving continual performance improvements. Provide feedback to team members, clients, and leadership, conduct root-cause analyses of verbatim and customer surveys, and participate in client and internal calibrations. Stay current on process and change updates, share best practices, and support quality through trainings, coaching, workshops, and rotation weekend coverage.

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FursaFursa
Sutherland
Sutherland
4 days ago

QA Specialist with German and English (CS experience required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Enhance customer experience initiatives by monitoring transactions, identifying quality opportunities, and driving continual performance improvements. Provide feedback to team members, clients, and leadership, conduct root-cause analyses of verbatim and customer surveys, and participate in client and internal calibrations. Stay current on process and change updates, share best practices, and support quality through trainings, coaching, workshops, and rotation weekend coverage.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor transactions to identify quality opportunities and drive continual performance improvements.
  • •Provide feedback to team members, clients, and leadership.
  • •Perform root cause analyses of verbatim feedback and customer surveys.
  • •Stay up to date with processes and changes, and share best practices with the team.
  • •Deliver trainings for new hires and ongoing refreshers, including coaching sessions, workshops, and huddles.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceMultisport CardSpotify PremiumDiscount Cards

Key Requirements

  • •Fluency in German and English at B2 level or higher.
  • •At least 1 year of experience as a customer support agent.
  • •Strong analytical thinking and experience working with data.
  • •Be enthusiastic, eager to learn, and flexible to change in a dynamic environment.
  • •Any experience with Google Docs, Sheets, and Deck (plus related Google programs) is a plus.
Experience:1+ yearsCustomer support
Skills:Attention to detailCoachingAnalytical thinkingCommunicationFlexibility
Languages:GermanEnglish
Tech Stack:Google DocsGoogle SheetsGoogle Slides

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor