Delivery Director

NTT
Bengaluru, Uttar Pradesh
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Strategic mindset","Organizational and people leadership","Structured problem-solving","Stakeholder management","Driving measurable outcomes"]

Oversee delivery of contracted enterprise IT services, serving as technical point of contact and escalation leader for customer delivery teams. Lead organizational and people leadership, program governance, SLA/KPI performance monitoring, and service improvement planning. Drive resolution of potential issues to protect customer experience, report complex delivery metrics to stakeholders, and identify growth, innovation, productivity, and efficiency opportunities through new technologies.

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NTT
NTT
4 months ago

Delivery Director

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Job Summary

Oversee delivery of contracted enterprise IT services, serving as technical point of contact and escalation leader for customer delivery teams. Lead organizational and people leadership, program governance, SLA/KPI performance monitoring, and service improvement planning. Drive resolution of potential issues to protect customer experience, report complex delivery metrics to stakeholders, and identify growth, innovation, productivity, and efficiency opportunities through new technologies.
Location: Bengaluru, Uttar Pradesh
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Act as technical point of contact and escalation point for the customer’s delivery teams.
  • •Direct efforts toward strategic and operational objectives of the group.
  • •Review delivery and SLA metrics with the enterprise delivery team and address gaps via Service Improvement Plans.
  • •Provide complex metrics and reporting support to relevant stakeholders.
  • •Identify and drive growth, innovation, and productivity/efficiency opportunities, including through new technologies and improved ways of delivering services.

Key Requirements

  • •10+ years of service delivery experience within Public Sector.
  • •10+ years managing and developing people in technical teams.
  • •8+ years managing a large portfolio of IT Services.
  • •Bachelor’s degree or equivalent work experience.
  • •Experience delivering cloud, automation, or AI-driven transformation programs and exposure to enterprise PMO environments (preferred).
Experience:10+ yearsPublic sectorIT servicesCloud transformationAutomationAI transformationEnterprise PMODigital transformationBPOProduct engineering
Education:Bachelor's
Skills:Strategic mindsetOrganizational and people leadershipStructured problem-solvingStakeholder managementDriving measurable outcomes
Certifications:PMPPgMPPRINCE2Agile/Scrum MasterSAFe
Tech Stack:PMPPgMPPRINCE2AgileScrumSAFeAICloudAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn