Senior Solutions Engineer

Decagon
Austria, Germany, Switzerland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4-6 yearsSkills: ["Communication","Interpersonal skills","Teamwork"]

Serve as a technical advisor in the pre-sales space, partnering with enterprise stakeholders to design and architect AI-native solutions. You’ll qualify and drive value-based solutioning alongside Account Executives, build tailored demonstrations, and clearly communicate complex technical concepts to C-level, business, and engineering audiences. This foundational hire will help shape how generative AI experiences are integrated into complex customer ecosystems.

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Decagon
Decagon
1 month ago

Senior Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a technical advisor in the pre-sales space, partnering with enterprise stakeholders to design and architect AI-native solutions. You’ll qualify and drive value-based solutioning alongside Account Executives, build tailored demonstrations, and clearly communicate complex technical concepts to C-level, business, and engineering audiences. This foundational hire will help shape how generative AI experiences are integrated into complex customer ecosystems.
Location: Austria, Germany, Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise and consult enterprise prospects and customers on AI-powered solutions.
  • •Drive value-based solutioning and integration of the Decagon AI-native platform into customer ecosystems.
  • •Partner with Account Executives to discover and qualify solutions that lead to strong customer ROI.
  • •Architect generative AI experiences for end users and develop tailored customer demonstrations.
  • •Communicate complex technical concepts to diverse stakeholders, including C-level decision makers, business users, and engineering teams.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementParental LeaveFertility BenefitsMeal Allowance

Key Requirements

  • •4-6 years of customer-facing sales engineering (pre-sales) experience.
  • •Partner with Account Executives to discover and qualify solutions that drive strong ROI for customers.
  • •Create and architect generative AI experiences for end users.
  • •Develop custom demonstrations using the Decagon platform tailored to customer needs and value.
  • •Communicate complex technical concepts clearly to C-level, business users, and engineering stakeholders.
Experience:4-6 yearsSales engineeringPre-salesEnterpriseGenerative AIHigh-growth startups
Skills:CommunicationInterpersonal skillsTeamwork

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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