Customer Engineer, APAC

Cresta
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Troubleshooting","Consultative problem-solving","Relationship building","Prioritization"]

Deliver Cresta’s AI solutions to enterprise contact centers across the APAC region by owning technical execution of customer integrations. Design, build, and deploy Cresta SDK/API-based applications that connect Cresta to enterprise voice, chat, and digital platforms. Troubleshoot and maintain integrations, collaborate with customer success and engineering, and manage multiple customer projects while improving integration practices across markets.

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FursaFursa
Cresta
Cresta
2 days ago

Customer Engineer, APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver Cresta’s AI solutions to enterprise contact centers across the APAC region by owning technical execution of customer integrations. Design, build, and deploy Cresta SDK/API-based applications that connect Cresta to enterprise voice, chat, and digital platforms. Troubleshoot and maintain integrations, collaborate with customer success and engineering, and manage multiple customer projects while improving integration practices across markets.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Execute integration designs and project plans with Implementation Managers, Solution Architects, and stakeholders.
  • •Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
  • •Integrate Cresta with enterprise contact center voice, chat, and digital platforms.
  • •Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
  • •Partner with Customer Success Managers to triage and resolve technical issues, and manage multiple customer projects/workstreams.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeaveHome OfficeWellness StipendPaid Leave

Key Requirements

  • •Strong hands-on software engineering experience with Go, Python, and/or JavaScript.
  • •Experience building integrations with APIs and SDKs.
  • •Experience with AWS and Git.
  • •Experience with contact center/customer experience platforms such as Amazon Connect, Genesys, Five9, NICE, or Salesforce (preferred).
  • •Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
Experience:AIMLConversational AICustomer experienceContact centerEnterprise software
Skills:CommunicationTroubleshootingConsultative problem-solvingRelationship buildingPrioritization
Languages:English
Tech Stack:Cresta SDKAPIsGoPythonJavaScriptAWSGitAmazon ConnectGenesysFive9NICESalesforceChatVoiceCloud infrastructure

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn