Services Senior Advisor - Technical Support

Baker Hughes
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Leadership","Problem-solving","Project leadership"]

Own resolution of post-sales technical customer issues, including Level 1–3 technical support for repairs, returns, and field service requests. Present product and program strategies, technical roadmaps, risks, and recommendations to senior leads across Baker Hughes. Handle complex medium-term project processes and support key business-unit clients by coordinating stakeholders on the customer and internal sides.

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Baker Hughes
Baker Hughes
2 months ago

Services Senior Advisor - Technical Support

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Last checked: 5 hours agoStatus: Live

Job Summary

Own resolution of post-sales technical customer issues, including Level 1–3 technical support for repairs, returns, and field service requests. Present product and program strategies, technical roadmaps, risks, and recommendations to senior leads across Baker Hughes. Handle complex medium-term project processes and support key business-unit clients by coordinating stakeholders on the customer and internal sides.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the resolution of post-sales technical customer issues across Level 1–3 technical support.
  • •Resolve post-sales technical issues as technical depth requirements increase.
  • •Present product/program strategies, technical roadmaps, risks, and recommendations to senior leads.
  • •Handle complex medium-term project processes with department-defined approaches and customization.
  • •Support important business unit clients by managing complex processes involving many stakeholders.

Pay and Benefits

Perks:Medical CareLife InsuranceDisabilityWork-life Balance

Key Requirements

  • •Bachelor's degree from an accredited university or college.
  • •Minimum of 5 additional years of experience in technical support.
  • •Strong oral and written communication skills.
  • •Strong interpersonal and leadership skills.
  • •Demonstrated ability to analyze and resolve problems.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsLeadershipProblem-solvingProject leadership

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn