ERP - TAGUIG

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Attention to detail","Teamwork","Problem-solving"]

Customer service associate handling guest inquiries across live chat, email, phone, social media, and app reviews. Provides accurate information, records details in the CRM, and ensures timely resolution while upholding brand standards and delivering exceptional guest experiences.

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FursaFursa
Sutherland
Sutherland
2 years ago

ERP - TAGUIG

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer service associate handling guest inquiries across live chat, email, phone, social media, and app reviews. Provides accurate information, records details in the CRM, and ensures timely resolution while upholding brand standards and delivering exceptional guest experiences.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Supports across live chat, email, phone, social media, and app reviews, resolving guest queries in a timely manner
  • •Keeps up-to-date knowledge of products and updates to provide accurate information
  • •Ensures guest information and query details are recorded accurately in the CRM
  • •Takes ownership of guest queries or complaints to resolve concerns
  • •Maintains a clear and consistent tone of voice reflecting brand standards while delivering high-quality guest experiences

Key Requirements

  • •Has good written and spoken communication skills
  • •Has basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
  • •Prefer experience working in customer service or contact center
  • •Has experience working in a fast-paced environment, with changing business priorities
  • •Has completed High School level or K-12
Experience:Customer serviceContact center
Education:High School
Skills:CommunicationAttention to detailTeamworkProblem-solving
Languages:English
Tech Stack:CRMTypingIT systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor