U.S. Bancorp

6 days ago

Contact Center Customer Experience Specialist - Cardmember Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Respond to customer inquiries by phone and email, researching and resolving requests, problems, and errors that may involve fraud support and internet operations. Develop strong knowledge of products, services, rates, terms, fees, regulations, and internal systems, then partner across U.S. Bank departments to handle more complex customer or technology issues. Work assigned shifts between 8:00AM and 2:30PM CT, including every-other-weekend coverage.

Location: Cincinnati, Milwaukee, St. Louis, Atlanta, Charlotte, Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide high-level customer service by answering telephone and email inquiries, requests, and problems.
•Research and resolve problems and errors, including issues related to fraud support and internet operations.
•Learn and apply knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
•Serve as a liaison between customers and various U.S. Bank departments to resolve more complex issues.
•Handle assigned shift schedules, including weekend shifts every other weekend.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kRetirementPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

•High school diploma or equivalent.
•Typically, at least 18 months of customer service or related experience.
•Effective problem-solving and negotiation skills.
•Ability to navigate multiple computer systems and applications using search tools to find information.
•Good communication skills, including speaking clearly with a pleasant tone while assisting unsatisfied customers.

Experience:18+ yearsFinancial servicesCustomer service

Education:High School

Skills:Problem-solvingNegotiationTime managementMultitaskingCommunication

Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

U.S. Bancorp

6 days ago

Contact Center Customer Experience Specialist - Cardmember Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cincinnati, Milwaukee, St. Louis, Atlanta, Charlotte, Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide high-level customer service by answering telephone and email inquiries, requests, and problems.
•Research and resolve problems and errors, including issues related to fraud support and internet operations.
•Learn and apply knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
•Serve as a liaison between customers and various U.S. Bank departments to resolve more complex issues.
•Handle assigned shift schedules, including weekend shifts every other weekend.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kRetirementPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

•High school diploma or equivalent.
•Typically, at least 18 months of customer service or related experience.
•Effective problem-solving and negotiation skills.
•Ability to navigate multiple computer systems and applications using search tools to find information.
•Good communication skills, including speaking clearly with a pleasant tone while assisting unsatisfied customers.

Experience:18+ yearsFinancial servicesCustomer service

Education:High School

Skills:Problem-solvingNegotiationTime managementMultitaskingCommunication

Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor