14 hours ago

Remote Controls Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide on-demand and scheduled remote technical support for Key Accounts, including building automation system (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup. Inspect and evaluate BAS, HVAC, and chiller systems, deliver detailed reports, and coordinate with onsite and third-party technicians. Communicate through phone, instant messaging, and email, and participate in technical account reviews while identifying parts and supporting procurement coordination.

Location: Seattle, Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide on-demand and scheduled remote technical support services to Key Accounts in a technical service environment.
•Perform remote BAS diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
•Remotely inspect and evaluate BAS, HVAC, and chiller systems and deliver detailed reports on operation and issue identification.
•Communicate with onsite Trane and third-party BAS/mechanical technicians, customers, customer representatives, and internal teams via phone, instant messaging, and email.
•Identify parts needed for repairs and coordinate with relevant teams for procurement; participate in technical and strategic account reviews.

Pay and Benefits

Salary: USD 18.09 - 44.31 hourly

Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

•Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
•Proficiency performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
•Expertise in TGE, TGP, and TGP2 abilities and application guides.
•Knowledge of networking, communication protocols, security, and basics of Ensemble and SQL Database for diagnostics and troubleshooting.
•Strong verbal and written communication skills and documentation/process adherence for job paperwork.

Skills:CommunicationDocumentationProcess adherencePrioritizationGrowth mindset

Tech Stack:Building Automation System (BAS)HVACChillerTraneTGETGPTGP2EnsembleSQL DatabaseNetworkingCommunication protocolsSecurity

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trane Technologies

14 hours ago

Remote Controls Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Seattle, Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide on-demand and scheduled remote technical support services to Key Accounts in a technical service environment.
•Perform remote BAS diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
•Remotely inspect and evaluate BAS, HVAC, and chiller systems and deliver detailed reports on operation and issue identification.
•Communicate with onsite Trane and third-party BAS/mechanical technicians, customers, customer representatives, and internal teams via phone, instant messaging, and email.
•Identify parts needed for repairs and coordinate with relevant teams for procurement; participate in technical and strategic account reviews.

Pay and Benefits

Salary: USD 18.09 - 44.31 hourly

Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

•Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
•Proficiency performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
•Expertise in TGE, TGP, and TGP2 abilities and application guides.
•Knowledge of networking, communication protocols, security, and basics of Ensemble and SQL Database for diagnostics and troubleshooting.
•Strong verbal and written communication skills and documentation/process adherence for job paperwork.

Skills:CommunicationDocumentationProcess adherencePrioritizationGrowth mindset

Tech Stack:Building Automation System (BAS)HVACChillerTraneTGETGPTGP2EnsembleSQL DatabaseNetworkingCommunication protocolsSecurity

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn