Lead CSR/Teller - Solon, OH - Full Time

Fifth Third Bancorp
Ohio
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Judgment","Communication","Leadership"]

Provide advanced customer care for daily banking transactions, resolving inquiries and issues in line with bank policies. Serve as an office resource and lead by monitoring CSR operations, delegating concerns, and supporting training and development for new/existing CSRs. Handle cash and transaction-related responsibilities, maintain accurate records, ensure confidentiality, and consistently meet sales referral goals through needs-based customer conversations and referrals to business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

Lead CSR/Teller - Solon, OH - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide advanced customer care for daily banking transactions, resolving inquiries and issues in line with bank policies. Serve as an office resource and lead by monitoring CSR operations, delegating concerns, and supporting training and development for new/existing CSRs. Handle cash and transaction-related responsibilities, maintain accurate records, ensure confidentiality, and consistently meet sales referral goals through needs-based customer conversations and referrals to business partners.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver premier customer satisfaction for daily transactions, inquiries, and problem resolution per bank policies.
  • •Refer customers to appropriate business partners for uncovered products and services while performing complex CSR duties with independent judgment.
  • •Perform bank operations/transaction tasks including cash withdrawal and approvals, check signing approvals, night deposits, dual key process, and balancing records.
  • •Serve as training/development support for new and existing CSRs and help identify additional CSRs capable of training.
  • •Monitor CSR-line operations as Lead, answer CSR questions on procedures, delegate issues to Customer Services Manager, and meet sales referral goals set by management.

Key Requirements

  • •High school diploma/GED.
  • •Minimum 3 years of CSR experience to perform retail policy and procedure duties with minimal supervision.
  • •Ability to demonstrate advanced math functions.
  • •Ability to interact comfortably and confidently with the public and communicate professionally (written or verbal).
  • •Must be able to take initiative, use sound judgment in decision-making, and establish self as a leader.
Experience:3+ years
Education:High School
Skills:Customer serviceProblem-solvingJudgmentCommunicationLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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