Lead CSR/Teller - Solon, OH - Full Time

Provide advanced customer care for daily banking transactions, resolving inquiries and issues in line with bank policies. Serve as an office resource and lead by monitoring CSR operations, delegating concerns, and supporting training and development for new/existing CSRs. Handle cash and transaction-related responsibilities, maintain accurate records, ensure confidentiality, and consistently meet sales referral goals through needs-based customer conversations and referrals to business partners.