TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests via inbound/outbound phone and fax-based casework. Perform accurate case setup, review, outreach, documentation, and timely resolution in line with Medicare/CMS timelines and internal quality standards. Work in a highly regulated, fast-paced environment using end-to-end training before transitioning to production, demonstrating strong attention to detail and professional verbal and written communication.

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FursaFursa
NTT
NTT
5 days ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests via inbound/outbound phone and fax-based casework. Perform accurate case setup, review, outreach, documentation, and timely resolution in line with Medicare/CMS timelines and internal quality standards. Work in a highly regulated, fast-paced environment using end-to-end training before transitioning to production, demonstrating strong attention to detail and professional verbal and written communication.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Process Medicare coverage-related requests for members, prescribers, and providers via phone and fax.
  • •Perform accurate case setup, review, outreach, documentation, and timely resolution of requests.
  • •Adhere to Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Execute modularized training to build end-to-end skills before production work.
  • •Handle both inbound and outbound phone interactions and fax-based casework in a regulated workflow.

Key Requirements

  • •Demonstrate strong attention to detail and accuracy when setting up and processing cases.
  • •Use professional verbal and written communication skills to interact with Medicare members, prescribers, and providers.
  • •Problem-solve effectively in a highly regulated, fast-paced environment.
  • •Complete end-to-end training and apply skills before transitioning to production work.
  • •Ability to perform work through both phone interactions and fax-based casework.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn