Aledade

1 month ago

Customer Experience Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Responsible for building, scaling, and managing lifecycle marketing programs across the full customer journey for a healthcare-focused B2B SaaS company; partner with Growth, Sales, Product, Marketing Operations, and BI to deliver cross-functional, data-driven campaigns and advocacy programs that drive engagement, retention, and lifetime value.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support the development and execution of customer journey and lifecycle marketing strategies across key stages, including growth, onboarding, engagement, renewal, retention, and advocacy.
•Build, manage, and optimize customer-facing campaigns, nurture programs, and communications that support customer engagement, education, retention, and long-term partnership success.
•Partner cross-functionally with Growth, Sales, Field Operations, Market Leadership, Product, Customer Success, Marketing Operations, and BI to ensure customer communications are aligned, timely, and connected to business priorities.
•Support advocacy and customer engagement programs, including customer introductions, references, testimonials, ambassadors, peer learning, and other programs that activate engaged customers and contribute to growth, retention, and customer loyalty.
•Establish, track, and report on key performance indicators across customer experience marketing programs, including engagement, conversion, participation, campaign performance, and retention-related metrics. Use insights to improve campaigns, workflows, and future planning.

Pay and Benefits

Perks:Health InsuranceRemote Work401kEquityPaid Leave

Key Requirements

•Bachelor’s degree in Marketing, Communications, Business, Health Administration, or a related field.

Experience:8+ yearsHealthcareSaaSValue-based careB2B

Education:Bachelor's

Skills:CommunicationWritingPlanningOrganizationCollaboration

Languages:English

Tech Stack:SalesforceHubSpotMonday.com

Company Brief

Aledade

Provides technology, services, and care-management support to independent primary care practices to participate in value-based care and accountable care organizations, helping clinicians improve outcomes, reduce costs, and share in savings.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Bethesda, United States

Founded: 2014

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Aledade

1 month ago

Customer Experience Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support the development and execution of customer journey and lifecycle marketing strategies across key stages, including growth, onboarding, engagement, renewal, retention, and advocacy.
•Build, manage, and optimize customer-facing campaigns, nurture programs, and communications that support customer engagement, education, retention, and long-term partnership success.
•Partner cross-functionally with Growth, Sales, Field Operations, Market Leadership, Product, Customer Success, Marketing Operations, and BI to ensure customer communications are aligned, timely, and connected to business priorities.
•Support advocacy and customer engagement programs, including customer introductions, references, testimonials, ambassadors, peer learning, and other programs that activate engaged customers and contribute to growth, retention, and customer loyalty.
•Establish, track, and report on key performance indicators across customer experience marketing programs, including engagement, conversion, participation, campaign performance, and retention-related metrics. Use insights to improve campaigns, workflows, and future planning.

Pay and Benefits

Perks:Health InsuranceRemote Work401kEquityPaid Leave

Key Requirements

•Bachelor’s degree in Marketing, Communications, Business, Health Administration, or a related field.

Experience:8+ yearsHealthcareSaaSValue-based careB2B

Education:Bachelor's

Skills:CommunicationWritingPlanningOrganizationCollaboration

Languages:English

Tech Stack:SalesforceHubSpotMonday.com

Company Brief

Aledade

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Bethesda, United States

Founded: 2014

Website LinkedIn