Cloudinary

1 day ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers through the post-sales journey as the primary technical point of contact. Guide customers on best practices for implementing and using Cloudinary’s Image, Video, and Digital Asset Management (DAM) solutions, deliver business reviews and adoption planning, and monitor health and adoption metrics to drive success. Build customer success plans, manage renewals and expansion partnerships with Sales, escalate issues, and feed customer insights back to Product and Engineering.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of enterprise customers throughout their post-sales journey.
•Serve as the primary technical point of contact and build trusted relationships with stakeholders.
•Guide customers on best practices for implementing and using Cloudinary’s Image, Video, and DAM solutions.
•Deliver regular customer engagements, including business reviews, adoption planning, and technical guidance.
•Monitor customer health and usage/adoption metrics to identify opportunities and risks, and develop success plans to support renewals and expansion.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kHsaAnnual BonusLearning BudgetRemote Work

Key Requirements

•3+ years of Customer Success or Technical Customer Success experience in a SaaS environment.
•Manage big enterprise customer relationships and support successful renewals.
•Technical aptitude with SaaS platforms, including APIs, web technologies, or cloud-based applications.
•Experience working with technical stakeholders such as developers, architects, or engineering teams.
•Strong customer communication and relationship management skills, comfortable using customer data and health metrics to prioritize engagement.

Experience:SaaSEnterprise customers

Skills:CommunicationRelationship managementOrganizationCollaborationProblem-solving

Tech Stack:APIsWeb technologiesCloud-based applicationsCRMCustomer Success platformsDigital Asset Management (DAM)ImageVideo

Company Brief

Cloudinary

Provides a cloud-based image and video management platform with APIs and tools for uploading, storing, transforming, optimizing and delivering rich media at scale for developers, marketers, and digital teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Santa Clara, United States

Founded: 2012

Website LinkedIn

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Cloudinary

1 day ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of enterprise customers throughout their post-sales journey.
•Serve as the primary technical point of contact and build trusted relationships with stakeholders.
•Guide customers on best practices for implementing and using Cloudinary’s Image, Video, and DAM solutions.
•Deliver regular customer engagements, including business reviews, adoption planning, and technical guidance.
•Monitor customer health and usage/adoption metrics to identify opportunities and risks, and develop success plans to support renewals and expansion.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kHsaAnnual BonusLearning BudgetRemote Work

Key Requirements

•3+ years of Customer Success or Technical Customer Success experience in a SaaS environment.
•Manage big enterprise customer relationships and support successful renewals.
•Technical aptitude with SaaS platforms, including APIs, web technologies, or cloud-based applications.
•Experience working with technical stakeholders such as developers, architects, or engineering teams.
•Strong customer communication and relationship management skills, comfortable using customer data and health metrics to prioritize engagement.

Experience:SaaSEnterprise customers

Skills:CommunicationRelationship managementOrganizationCollaborationProblem-solving

Tech Stack:APIsWeb technologiesCloud-based applicationsCRMCustomer Success platformsDigital Asset Management (DAM)ImageVideo

Company Brief

Cloudinary

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Santa Clara, United States

Founded: 2012

Website LinkedIn