NTT

5 days ago

Desktop Support Senior Associate-Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training for desktops and related applications/processes. Log, update, and escalate support issues promptly, and support IT onboarding for users. Partner with internal IT teams on testing, integration, and maintenance, while helping discover and implement tools and process improvements. Work in a 24/7 rotational shift model with required in-office attendance in Guadalajara.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, including new IT tools for business and internal teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to be a great team player.
•Ability to work in 24/7 rotational shifts with week offs and mandatory work from office.
•Strong troubleshooting skills for bug-finding and resolution.
•Knowledge of IT hardware/software troubleshooting (Win 10, macOS, iOS, Android) and Google Suite and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT