Duty Supervisor - ISB

Etihad Aviation Group
Islamabad
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsEducation: high_schoolSkills: ["Communication","Supervisory skills","Hazard identification","Safety compliance monitoring","Disruption recovery"]

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring safety, security, quality, and customer service objectives are met. Manage safety and security outcomes through hazard identification and monitoring, coordinate special guest requirements, handle disruption recovery with internal control teams, and drive on-time performance. Deliver and rehearse emergency response and continuity plans, maintain KPI-focused customer service standards, and ensure compliance with regulatory and local authority requirements.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Duty Supervisor - ISB

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Last checked: 18 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring safety, security, quality, and customer service objectives are met. Manage safety and security outcomes through hazard identification and monitoring, coordinate special guest requirements, handle disruption recovery with internal control teams, and drive on-time performance. Deliver and rehearse emergency response and continuity plans, maintain KPI-focused customer service standards, and ensure compliance with regulatory and local authority requirements.
Location: Islamabad
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring arrival/departure checklist adherence, brand requirements, company policies/procedures, and regulatory requirements.
  • •Manage safety and security outcomes on a shift basis through hazard identification and safety/compliance monitoring and reporting.
  • •Coordinate flight editing and special guest requirements, including assessment, planning, and coordination of VIP/MAAS, PRM, and special-category guests.
  • •Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • •Deliver, maintain, and rehearse station emergency response plans and disruption planning, including diversion/delay handling and business continuity plans.

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
  • •Minimum 5-7 years’ experience in service, hospitality, airline, or retail, with knowledge of aviation/travel industry and/or airport policies.
  • •Previous supervisory exposure in a highly pressured, multicultural shift environment.
  • •Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
  • •Ability to balance guest-centric focus with corporate interest while maintaining safety and security standards and coordinating teams and service providers.
Experience:5-7 years
Education:High School
Skills:CommunicationSupervisory skillsHazard identificationSafety compliance monitoringDisruption recovery
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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Glassdoor: 3.6
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