Senior Production Operations Engineer

Sony Interactive Entertainment
San Diego
Workplace: OnsiteFull timeUSD 172,100 - 258,100 annuallyFunction: Manufacturing & Production OperationsEducation: bachelorsSkills: ["Troubleshooting","Technical leadership","Communication","Mentoring","Independent judgment"]

Own production operations and application support for internal and public services running on AWS and container environments, focusing on availability, resiliency, scalability, performance, and security. Drive production readiness for new services with automation, monitoring, alerting, dashboards, runbooks, and operational acceptance criteria. Improve observability and incident workflows to reduce MTTD/MTTR, support incident management with tools like Slack/Jira/ServiceNow, and optimize capacity and cost. Participate in rotational on-call and AI-assisted engineering workflows.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
1 day ago

Senior Production Operations Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own production operations and application support for internal and public services running on AWS and container environments, focusing on availability, resiliency, scalability, performance, and security. Drive production readiness for new services with automation, monitoring, alerting, dashboards, runbooks, and operational acceptance criteria. Improve observability and incident workflows to reduce MTTD/MTTR, support incident management with tools like Slack/Jira/ServiceNow, and optimize capacity and cost. Participate in rotational on-call and AI-assisted engineering workflows.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Own application operations and production support for internal and public-facing services in AWS and container environments, ensuring availability, resiliency, scalability, performance, and security.
  • •Drive production readiness for new services and features, including provisioning, automation, monitoring/alerting, dashboards, runbooks, rollback planning, and operational acceptance criteria.
  • •Build scripts, tools, and repeatable workflows to reduce toil, improve incident response, and standardize operational practices.
  • •Improve observability and event correlation using service health signals, dashboards, alerts, and incident workflows to reduce MTTD and MTTR.
  • •Support incident management with tools such as Slack, JIRA, ServiceNow, BigPanda; lead triage/mitigation during rotational on-call and document post-incident reviews with corrective actions.

Pay and Benefits

Salary: USD 172,100 - 258,100 annually
Perks:MedicalDentalVision401kPaid LeaveWellness StipendEmployee Discounts

Key Requirements

  • •5+ years operating and supporting services in production environments at scale.
  • •3+ years AWS Cloud experience deploying, tuning, and operating Java/API services.
  • •Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA, and corrective-action tracking.
  • •Strong troubleshooting depth across application runtime, Linux, infrastructure, cloud, Kubernetes/EKS/UKS, and networking layers.
  • •BS degree or equivalent in Computer Science, Software Engineering, or a related technical area.
Education:Bachelor's in Computer Science, Software Engineering or related technical area
Skills:TroubleshootingTechnical leadershipCommunicationMentoringIndependent judgment
Languages:English
Tech Stack:AWSALBRoute 53API GatewayLambdaRDSDynamoDBElastiCacheJavaDockerKubernetesEKSUKSFargatePythonGoGitGitHubAnsibleChef

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn