Claims Officer with Polish and English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Problem-solving","Independent working","Time management","High-volume workload handling","Communication"]

Manage customer calls and emails related to insurance/claims, ensuring polite, satisfaction-focused correspondence. Provide accurate information and advice, record customer data changes in the relevant applications, and handle request/call volumes while escalating complex cases to team leaders. Help improve operational processes, participate in trainings, and follow team and management instructions.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Officer with Polish and English (m/f/d) (Bucarest, RO, 020339)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Manage customer calls and emails related to insurance/claims, ensuring polite, satisfaction-focused correspondence. Provide accurate information and advice, record customer data changes in the relevant applications, and handle request/call volumes while escalating complex cases to team leaders. Help improve operational processes, participate in trainings, and follow team and management instructions.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Professionally manage calls and emails with customers.
  • •Correspond with customers in a polite manner to ensure high satisfaction.
  • •Provide specific information and advice to clients and handle complex cases with the team leader.
  • •Record customer information and changes in the job-related applications.
  • •Contribute to improving operational processes and participate in company trainings while complying with team instructions.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid Leave

Key Requirements

  • •Fluent in Polish and English (min. B2).
  • •1-2 years of experience in a similar role is a plus.
  • •Strong problem-solving skills to find solutions and tackle challenges.
  • •Ability to handle high volumes and meet deadlines.
  • •Comfortable working independently with little supervision and delivering results.
Experience:1-2 years
Skills:Problem-solvingIndependent workingTime managementHigh-volume workload handlingCommunication
Languages:PolishEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIMachine LearningPredictive analyticsFraud detectionBusiness IntelligenceCustomer service

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn