Heidi Health

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager for a portfolio of SMB and mid-market healthcare customers. Own 20-30 accounts (30-250 users), build customized success plans, drive adoption with data-driven insights, guide organizational change, lead pilots and implementations, run QBRs, and manage renewals and expansions to achieve measurable outcomes.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute strategic success plans mapped to customer objectives, with detailed profiles and actionable plans across your entire book of business.
•Build and maintain success plans that explicitly map goals → metrics → milestones, reviewed with customers at predictable cadences.
•Conduct high-quality QBRs and value reviews that quantify outcomes, surface risks, and drive alignment with customer stakeholders.
•Ensure no accounts stall—every account always has a next action, forecast, and clear owner.
•Manage diverse SMB and mid-market stakeholder groups by clarifying goals, roles, and adoption expectations across operational and clinical layers.

Key Requirements

•3-5 years in a customer success or account management role at a B2B SaaS company, managing SMB and mid-market accounts.
•Proven experience building relationships with senior stakeholders (clinical leaders, operations managers, practice owners).
•Strong analytical skills with experience using data platforms to drive insights and inform customer strategy.
•Track record of meeting/exceeding renewal and expansion targets in multi-stakeholder environments.
•Experience leading pilots, implementations, or rollouts with multiple stakeholder groups.

Experience:3-5 yearsHealthcareSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingPresentation

Languages:English

Tech Stack:HubSpotOmni

Company Brief

Heidi Health

Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Heidi Health

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute strategic success plans mapped to customer objectives, with detailed profiles and actionable plans across your entire book of business.
•Build and maintain success plans that explicitly map goals → metrics → milestones, reviewed with customers at predictable cadences.
•Conduct high-quality QBRs and value reviews that quantify outcomes, surface risks, and drive alignment with customer stakeholders.
•Ensure no accounts stall—every account always has a next action, forecast, and clear owner.
•Manage diverse SMB and mid-market stakeholder groups by clarifying goals, roles, and adoption expectations across operational and clinical layers.

Key Requirements

•3-5 years in a customer success or account management role at a B2B SaaS company, managing SMB and mid-market accounts.
•Proven experience building relationships with senior stakeholders (clinical leaders, operations managers, practice owners).
•Strong analytical skills with experience using data platforms to drive insights and inform customer strategy.
•Track record of meeting/exceeding renewal and expansion targets in multi-stakeholder environments.
•Experience leading pilots, implementations, or rollouts with multiple stakeholder groups.

Experience:3-5 yearsHealthcareSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingPresentation

Languages:English

Tech Stack:HubSpotOmni

Company Brief

Heidi Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor