Helpline Advisor - Fluent English Speaker (Non-Medical) (Cairo, EG)

Allianz
Cairo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Compassion","Attention to detail","Multitasking","Communication","Collaboration"]

Serve as the first point of contact for customers in critical moments, delivering frontline helpline support from Allianz’s Cairo office. Handle written and conversational inquiries with a target 24-hour response time, using AI tools to answer questions about cover, claims, hospitalizations, and complaints. Coordinate complex cases across underwriting, claims, medical, and provider network teams, while maintaining accurate documentation in company systems.

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FursaFursa
Allianz
Allianz
2 days ago

Helpline Advisor - Fluent English Speaker (Non-Medical) (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in critical moments, delivering frontline helpline support from Allianz’s Cairo office. Handle written and conversational inquiries with a target 24-hour response time, using AI tools to answer questions about cover, claims, hospitalizations, and complaints. Coordinate complex cases across underwriting, claims, medical, and provider network teams, while maintaining accurate documentation in company systems.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide frontline helpline support to ensure client satisfaction and long-term retention.
  • •Meet service standards, including 24-hour turnaround for written communications.
  • •Use AI-powered conversational tools to answer customer questions efficiently and accurately.
  • •Manage a dynamic workload across calls, emails, chat, and case follow-ups with professionalism.
  • •Maintain accurate case documentation, recording interactions, notes, and outcomes for audit readiness.

Pay and Benefits

Perks:Annual BonusHealth InsuranceSocial InsurancePaid Leave

Key Requirements

  • •Deliver exceptional customer service as a frontline point of contact for policyholders, brokers, and medical providers.
  • •Handle written communications with a 24-hour turnaround time for emails.
  • •Work rotating shifts with flexibility for nights and weekends.
  • •Develop strong insurance product knowledge to provide accurate, timely information to clients worldwide.
  • •Use conversational AI tools to respond efficiently to queries about cover, claims, hospitalizations, and complaints.
Experience:InsuranceB2B2C
Skills:CompassionAttention to detailMultitaskingCommunicationCollaboration
Languages:English
Tech Stack:AI toolsConversational AIEmailsCallsChat

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn