Northern Trust

1 month ago

Senior Consultant, Client Services GFS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Consultant in Client Services Delivery for Global Fund Services (GFS) at Northern Trust. You’ll coordinate resources across operations to ensure timely, high-quality service for tier 1 traditional and private assets clients, manage client communications and SLAs, and escalate issues as needed. The role requires Luxembourg funds knowledge, strong English communication, and collaboration across product areas to protect client interests and NT reputation.

Location: Luxembourg

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Collaborate with partners from the various operational and support teams to ensure service delivery is in line with client expectations.
•Plan and facilitate client meetings/calls, including scheduling of client service review meetings/calls and visits; preparation of client meetings and follow-up; creation and monitoring of performance against Service Level Agreements; and due diligence visits/calls/questionnaires.
•Ensure follow-up with Operational teams of outstanding day-to-day client queries and issue resolution.
•Close collaboration with Relationship and Client Service Managers to ensure issues are communicated and escalated in a timely manner, both internally and directly with the clients.
•Work closely with Project Managers in respect of fund/sub-fund launches, mergers, liquidations etc.
•Managing client service reviews with an understanding of roles across Fund Accounting, Transfer Agency, Custody, Depositary, Risk & Compliance and Corporate Secretariat.
•Ensuring timely completion and publication of monthly reporting, including KPI reviews and client reporting packs.
•Preparing for, attending, and presenting at Board Meetings and following up on action items.
•Championing complex initiatives across NT service centres.
•Occasional business travel may be required.

Key Requirements

•Demonstrate a high degree of flexibility and adaptability to change.
•Show past experience in a similar role involving traditional and private assets clients, with exposure to Fund Accounting, Transfer Agency, Custody, Depositary, Risk & Compliance, and Corporate Secretariat.
•Knowledge of the rules and regulations pertaining to the Luxembourg funds business including private assets structures.
•Be an excellent communicator and team player; able to engage with diverse audiences (within the CSDM team, with senior management, external ManCo’s, auditors, legal advisors, and clients).
•Fluency in written and spoken English; another language would be an advantage.

Experience:FinanceFinancial servicesLuxembourg funds

Skills:CommunicationTeamworkProblem-solving

Languages:English

Company Brief

Northern Trust

Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Northern Trust

1 month ago

Senior Consultant, Client Services GFS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Luxembourg

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Collaborate with partners from the various operational and support teams to ensure service delivery is in line with client expectations.
•Plan and facilitate client meetings/calls, including scheduling of client service review meetings/calls and visits; preparation of client meetings and follow-up; creation and monitoring of performance against Service Level Agreements; and due diligence visits/calls/questionnaires.
•Ensure follow-up with Operational teams of outstanding day-to-day client queries and issue resolution.
•Close collaboration with Relationship and Client Service Managers to ensure issues are communicated and escalated in a timely manner, both internally and directly with the clients.
•Work closely with Project Managers in respect of fund/sub-fund launches, mergers, liquidations etc.
•Managing client service reviews with an understanding of roles across Fund Accounting, Transfer Agency, Custody, Depositary, Risk & Compliance and Corporate Secretariat.
•Ensuring timely completion and publication of monthly reporting, including KPI reviews and client reporting packs.
•Preparing for, attending, and presenting at Board Meetings and following up on action items.
•Championing complex initiatives across NT service centres.
•Occasional business travel may be required.

Key Requirements

•Demonstrate a high degree of flexibility and adaptability to change.
•Show past experience in a similar role involving traditional and private assets clients, with exposure to Fund Accounting, Transfer Agency, Custody, Depositary, Risk & Compliance, and Corporate Secretariat.
•Knowledge of the rules and regulations pertaining to the Luxembourg funds business including private assets structures.
•Be an excellent communicator and team player; able to engage with diverse audiences (within the CSDM team, with senior management, external ManCo’s, auditors, legal advisors, and clients).
•Fluency in written and spoken English; another language would be an advantage.

Experience:FinanceFinancial servicesLuxembourg funds

Skills:CommunicationTeamworkProblem-solving

Languages:English

Company Brief

Northern Trust

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn