Customer Experience Banker - Whittaker & Huron (Ypsilanti, MI)

Serve as a Financial Concierge for walk-in customers, proactively identifying their goals and recommending suitable deposit and banking products. Provide excellent customer service by resolving issues, accurately processing transactions, and balancing daily. Use disciplined outbound calling, follow-up, and referrals to retain and grow consumer and business relationships. Educate customers on deposit products and connect them to other bank areas, while following all operational, security, risk, and regulatory policies.