Coder

1 week ago

Customer Success Manager (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own onboarding and rollout plans for new customers, coordinating with Sales to drive smooth implementations of the platform. Remove adoption blockers, understand customer goals and use cases, and provide tailored guidance. Monitor customer health and usage, report insights, and oversee renewals and forecasting. Act as the primary point of contact for escalations and partner cross-functionally with Support and Product to resolve issues and shape feedback for improvements.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation of the platform.
•Remove barriers to adoption and help customers achieve measurable outcomes through tailored guidance and recommendations.
•Identify expansion opportunities within existing accounts and partner with Sales on upsell and cross-sell motions.
•Oversee renewals and forecasting, ensuring timely and successful commitments.
•Serve as the primary point of contact for inquiries, issues, and escalations; monitor and report customer health and usage while collaborating with Support and Product to resolve feedback and problems.

Pay and Benefits

Salary: AUD 117,000 - 159,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
•Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
•Hands-on experience with Salesforce and other industry-standard customer success platforms.
•Proven ability to build strong relationships across executive, business, and technical stakeholders.
•High EQ with strong verbal communication and technical writing skills, plus startup experience.

Experience:3+ yearsSaaSEnterpriseStartupDeveloper tools

Skills:Relationship buildingInternal advocacyVerbal communicationTechnical writingProblem-solving

Tech Stack:SalesforceTotangoGainsightPylonCI/CDSDLCDevOpsCloud infrastructure

Company Brief

Coder

Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Austin, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Coder

1 week ago

Customer Success Manager (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation of the platform.
•Remove barriers to adoption and help customers achieve measurable outcomes through tailored guidance and recommendations.
•Identify expansion opportunities within existing accounts and partner with Sales on upsell and cross-sell motions.
•Oversee renewals and forecasting, ensuring timely and successful commitments.
•Serve as the primary point of contact for inquiries, issues, and escalations; monitor and report customer health and usage while collaborating with Support and Product to resolve feedback and problems.

Pay and Benefits

Salary: AUD 117,000 - 159,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
•Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
•Hands-on experience with Salesforce and other industry-standard customer success platforms.
•Proven ability to build strong relationships across executive, business, and technical stakeholders.
•High EQ with strong verbal communication and technical writing skills, plus startup experience.

Experience:3+ yearsSaaSEnterpriseStartupDeveloper tools

Skills:Relationship buildingInternal advocacyVerbal communicationTechnical writingProblem-solving

Tech Stack:SalesforceTotangoGainsightPylonCI/CDSDLCDevOpsCloud infrastructure

Company Brief

Coder

Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Austin, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor