Senior Associate, Tech Operations

Discover Financial
Illinois
Workplace: OnsiteFull timeUSD 87,700 - 100,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Verbal communication","Written communication","Accountability","Collaboration"]

Provide onsite technology support for a geographically distributed workforce, focusing on reliable end-user experiences. You’ll manage IT incident and problem processes, perform endpoint and knowledge management, monitor alerts and dashboards, and escalate issues to restore service quickly. The role emphasizes strong customer service, rapid troubleshooting for laptop support across Windows, Macs, and mobile devices, and documenting resolutions in knowledge bases and SOPs.

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Discover Financial
Discover Financial
1 day ago

Senior Associate, Tech Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite technology support for a geographically distributed workforce, focusing on reliable end-user experiences. You’ll manage IT incident and problem processes, perform endpoint and knowledge management, monitor alerts and dashboards, and escalate issues to restore service quickly. The role emphasizes strong customer service, rapid troubleshooting for laptop support across Windows, Macs, and mobile devices, and documenting resolutions in knowledge bases and SOPs.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide onsite customer support for a geographically dispersed enterprise workforce, including end-user and laptop support.
  • •Handle IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
  • •Monitor systems, alerts, and dashboards to identify potential incidents and escalate to appropriate teams to restore service quickly.
  • •Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures.
  • •Improve end-user experience and drive operational efficiencies through execution and accountability.

Pay and Benefits

Salary: USD 87,700 - 100,100 annually

Key Requirements

  • •High school diploma/GED or equivalent certification.
  • •At least 2 years of technical operations experience.
  • •At least 2 years of experience with IT systems and infrastructure.
  • •At least 2 years of experience with desktop platforms and operating systems.
  • •At least 2 years each in incident management/reporting tools, networking fundamentals (DNS, DHCP, TCP/IP), and scripting (PowerShell, Python, or Bash) for automation.
Experience:2+ yearsIT operationsEndpoint supportIncident managementDesktop support
Education:High School
Skills:Customer serviceVerbal communicationWritten communicationAccountabilityCollaboration
Certifications:ITILCompTIA A+CompTIA Network+
Tech Stack:WindowsMacOSMobile devicesPowerShellPythonBashDNSDHCPTCP/IPIncident managementChange managementProblem managementKnowledge baseEndpoint managementDashboardsCMDBAWSGCPAzureVMware

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn