CSR/Teller - Grandville MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Problem-solving","Professionalism"]

Provide excellent customer service as a CSR/Teller by listening to customer needs, responding to questions, and guiding customers to the right banking partners. Manage risk by following policies and escalating concerns when needed. Handle daily office and cash-related responsibilities, maintain accurate balancing records, and use retail knowledge and referral tools to connect customers with appropriate products and services.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - Grandville MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customer needs, responding to questions, and guiding customers to the right banking partners. Manage risk by following policies and escalating concerns when needed. Handle daily office and cash-related responsibilities, maintain accurate balancing records, and use retail knowledge and referral tools to connect customers with appropriate products and services.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions, address issues, and maintain clear, responsive communication.
  • •Handle daily office responsibilities, including balancing records and correcting outages by enlisting help as needed.
  • •Maintain current knowledge of bank policies and financial center procedures.
  • •Refer customers to bankers and business partners using appropriate tools for tracking, escalating more complex issues as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience or ability.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityEthical conductProblem-solvingProfessionalism

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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