Associate, Account Management (Metro Manila)

Delivery Hero
Philippines
Workplace: HybridFull timePHP 28,000 - 32,000 monthlyFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Negotiation","Relationship building","Structured organization"]

Manage and strengthen relationships with partner restaurant chains across the Metro Manila area. Own regular in-person engagement with restaurant managers, renegotiate commercial terms (e.g., commission rates and minimum basket sizes), and drive conversion initiatives like back links and splash pages. Improve aftersales operations by streamlining processes and CRM usage, onboard top partners to the corporate menu booklet, monitor order evolution and customer experience, and ensure ongoing high service quality.

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Delivery Hero
Delivery Hero
1 day ago

Associate, Account Management (Metro Manila)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage and strengthen relationships with partner restaurant chains across the Metro Manila area. Own regular in-person engagement with restaurant managers, renegotiate commercial terms (e.g., commission rates and minimum basket sizes), and drive conversion initiatives like back links and splash pages. Improve aftersales operations by streamlining processes and CRM usage, onboard top partners to the corporate menu booklet, monitor order evolution and customer experience, and ensure ongoing high service quality.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and enhance partner restaurant relationships through regular, personal contact with restaurant managers.
  • •Renegotiate contract conditions such as commission rate and minimum basket size on a regular basis.
  • •Drive adoption of backlink/splash page initiatives to convert online traffic into additional orders.
  • •Design and improve aftersales processes by streamlining operations and the CRM system.
  • •Find and onboard partner restaurants for the corporate menu booklet and monitor order evolution and customer experience after integration.

Pay and Benefits

Salary: PHP 28,000 - 32,000 monthly

Key Requirements

  • •Bachelor’s degree graduate.
  • •Preferably 1–3 years of lead or account management experience, preferably in the food and beverages industry.
  • •Great interpersonal and communication skills, with strong negotiation skills.
  • •Ability to contact and convince local restaurants and chains; strong follow-up endurance and perseverance.
  • •Ability to work structured, efficiently organize communication with partners, and work as a team player.
Experience:1-3 yearsFood and beverages
Education:Bachelor's
Skills:Interpersonal skillsCommunicationNegotiationRelationship buildingStructured organization
Languages:EnglishFilipino
Tech Stack:CRM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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