Customer Service Representative (Overland Park, KS, US, 66210)

Crh
United States
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Organization","Decision-making","Adaptability","Independent thinking","Teamwork"]

Join a closing-shift dispatch and customer service team to handle high-volume calls for foremen, plant/worksite teams, and external customers. You’ll process orders with accurate delivery and product details, schedule driver orders, manage order inquiries, and coordinate dispatch updates and rescheduling as needed. Partner with sales, quality control, and operations to ensure seamless service, while maintaining reliable attendance and safety-first performance.

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Crh
Crh
1 day ago

Customer Service Representative (Overland Park, KS, US, 66210)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join a closing-shift dispatch and customer service team to handle high-volume calls for foremen, plant/worksite teams, and external customers. You’ll process orders with accurate delivery and product details, schedule driver orders, manage order inquiries, and coordinate dispatch updates and rescheduling as needed. Partner with sales, quality control, and operations to ensure seamless service, while maintaining reliable attendance and safety-first performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer customer calls promptly and professionally as the main point of contact.
  • •Manage a high volume of calls and provide expert service to internal and external teams.
  • •Accurately take and process orders, ensuring delivery and product information is captured correctly.
  • •Schedule driver orders and monitor dispatch operations, communicating delivery updates and rescheduling as needed.
  • •Reach out to customers for order details and coordinate with sales, quality control, and operations to ensure seamless service delivery.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •2-4 years of experience in dispatch or customer service roles, preferably in the concrete or ready-mix industry.
  • •High school diploma or GED required; AA degree or college coursework preferred.
  • •Valid state driver’s license with a clean driving record.
  • •Must be able to pass a pre-employment physical, drug screening, and background check.
  • •Willingness to work 50-55 hours per week, including weekends (rotational schedule).
Experience:2-4 yearsConcreteReady-mix
Education:High School
Skills:Customer serviceCommunicationAttention to detailOrganizationDecision-makingAdaptabilityIndependent thinkingTeamwork
Licenses:Valid state driver’s license
Tech Stack:Computer monitoringDispatch systems

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn