Service Parts Advisor

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: OtherExperience: 2-5 yearsEducation: associatesSkills: ["Organizational skills","Attention to detail","Communication","Customer service","Independent work"]

Oversee parts operations in the service center to maximize customer satisfaction and service profitability. Manage an accurate perpetual and annual inventory system, place and receive parts orders, and handle transfers between Lucid locations. Generate parts estimates for customers and internal fleet vehicles, track part revision updates, and maintain high first-time fill rates. Coordinate warranty returns, interpret automotive terminology for precise catalog searches, and support accessory sales.

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Lucid Motors
Lucid Motors
1 month ago

Service Parts Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Oversee parts operations in the service center to maximize customer satisfaction and service profitability. Manage an accurate perpetual and annual inventory system, place and receive parts orders, and handle transfers between Lucid locations. Generate parts estimates for customers and internal fleet vehicles, track part revision updates, and maintain high first-time fill rates. Coordinate warranty returns, interpret automotive terminology for precise catalog searches, and support accessory sales.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Manage parts inventory by anticipating business needs, maintaining perpetual and annual inventory control systems, and ordering/special-ordering parts for repairs.
  • •Receive parts orders and stock them efficiently in designated storage areas or assigned bins, including managing transfers between Lucid service locations when applicable.
  • •Generate parts estimates for customers, insurance companies, or internal fleet vehicles and keep inventory refreshed with the latest part revision changes.
  • •Maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department to ensure timely and accurate service.
  • •Organize and oversee parts warranty returns (in system and physically), interpret automotive terminology for precise catalog searches, and promote accessory sales per Lucid guidelines.

Pay and Benefits

Salary: USD 30 - 41 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •2–5 years of experience as a Service Parts Advisor (back counter) with a strong track record dispatching parts to technicians.
  • •Proficiency searching the parts catalog to find specific repair needs and place accurate orders.
  • •Ability to work independently and make timely decisions in a fast-paced environment to minimize repair downtime.
  • •Excellent organizational skills and attention to detail, with strong communication and customer service skills.
  • •Ability to use Microsoft Office and learn proprietary DMS software; willingness to obtain forklift certification and complete CPR training post hire.
Experience:2-5 yearsAutomotive
Education:Associate's in Automotive Technology or Business Management
Skills:Organizational skillsAttention to detailCommunicationCustomer serviceIndependent work
Licenses:Driver's license
Certifications:Forklift certificationCPR training
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn