Customer Service Manager, Airport Customer Experience Administration (New York City, NY, US)
American Airlines Group
New York
Workplace: OnsiteFull timeUSD 63,000 - 86,500Function: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Proactive employee engagement","Active listening","Critical thinking","Decision-making","Collaboration"]Lead day-to-day airport customer service operations with a safety-first mindset, driving operational excellence through coaching, mentoring, and engaging front-line team members. Establish goals aligned to departmental and company objectives, conduct self-audits and root-cause investigations, and analyze station data to improve scheduling, training, and performance. Collaborate across departments and agencies and ensure adherence to corporate policy and the JCBA.
