Founding Account Manager

ClaimSorted
New York, London
Workplace: OnsiteFull timeUSD 100,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Calm under pressure","Commercial mindset","Hunger","Grit"]

Own the full customer relationship for an insurance claims Third-Party Administration platform, from onboarding and go-live through retention, renewals, and expansion. Coordinate across Ops, Claims, and Product to unblock issues quickly, run account success rhythms with SLAs and executive updates, and identify risks early to de-escalate problems. Work closely with the CEO as the customer’s quarterback while building repeatable playbooks and templates.

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ClaimSorted
ClaimSorted
1 day ago

Founding Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the full customer relationship for an insurance claims Third-Party Administration platform, from onboarding and go-live through retention, renewals, and expansion. Coordinate across Ops, Claims, and Product to unblock issues quickly, run account success rhythms with SLAs and executive updates, and identify risks early to de-escalate problems. Work closely with the CEO as the customer’s quarterback while building repeatable playbooks and templates.
Location: New York, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead onboarding and delivery by building the plan, driving the timeline, and ensuring clean go-live.
  • •Coordinate Ops, Claims, and Product to unblock issues quickly and keep clients confident.
  • •Run the account rhythm including success plans, SLAs, escalation paths, and exec updates.
  • •Spot risk early, de-escalate issues, and earn renewals and references.
  • •Find and close expansion opportunities (new programs, regions, lines, and volume).

Pay and Benefits

Salary: USD 100,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPensionEquity

Key Requirements

  • •Based in or willing to relocate to London or New York City.
  • •Work authorisation in the US or UK without need of sponsorship.
  • •2+ years in account management, customer success, sales, or insurance/InsurTech.
  • •Commercially minded with the ability to map value and close expansions.
  • •Knowledge of the insurance industry or TPA operations (a plus).
Experience:5+ yearsInsuranceInsurTechSaaS
Skills:Relationship buildingCalm under pressureCommercial mindsetHungerGrit
Tech Stack:AITPASLAs

Eligibility

Nationality:US National
Work Authorization:Sponsorship available.

Company Brief

ClaimSorted
Provides a cloud-based claims management platform that automates insurance claims triage, processing, and communications with configurable workflows and integrations to help insurers, brokers, and adjusters reduce cycle times, improve customer experience, and lower claims costs.
Industry: InsurTech
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