Team Leader, Ticketing

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: []

Lead the Ticketing Team at Atlantis Dubai, ensuring a safe, well-maintained ticketing plaza and high guest satisfaction. Coordinate inspections, locker room readiness, scheduling, rotations, and counter operations. Supervise team members’ duties and guest behavior, manage cash-handling procedures, handle minor guest requests or escalate as needed, and support staff training, counselling, and disciplinary actions. Oversee closing procedures and report first-aid emergencies to the Assistant Ticketing Manager.

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Kerzer International
Kerzer International
5 days ago

Team Leader, Ticketing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Ticketing Team at Atlantis Dubai, ensuring a safe, well-maintained ticketing plaza and high guest satisfaction. Coordinate inspections, locker room readiness, scheduling, rotations, and counter operations. Supervise team members’ duties and guest behavior, manage cash-handling procedures, handle minor guest requests or escalate as needed, and support staff training, counselling, and disciplinary actions. Oversee closing procedures and report first-aid emergencies to the Assistant Ticketing Manager.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Liaise between team members and management.
  • •Inspect locker rooms and ticketing plaza maintenance to ensure readiness for the day.
  • •Schedule line staff, manage daily rotation, and run rotations and breaks.
  • •Supervise ticketing counters and team members, ensuring assigned duties are followed and guest behavior is proper.
  • •Maintain cash-handling safety procedures, oversee closing down procedures, and report first-aid emergencies to the Assistant Ticketing Manager.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual FlightsIncentive Program

Key Requirements

  • •Knowledge of computers.
  • •Previous supervisory experience.
  • •Completed 12 years of schooling.
  • •Ability to maintain safety procedures for cash handling during operating hours.
  • •Ability to train, counsel, and carry out disciplinary actions when required.
Tech Stack:Computers

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn