Operational Excellence Specialist

Delivery Hero
Buenos Aires
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Data-driven","Autonomy","Proactivity"]

Lead and optimize the end-to-end order flow in Argentina's Quick Commerce supermarkets, owning picking, packing and delivery efficiency. Build real-time dashboards, identify top process bottlenecks, and collaborate across teams to improve prep times, layout and overall store productivity with data-driven actions.

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FursaFursa
Delivery Hero
Delivery Hero
4 months ago

Operational Excellence Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and optimize the end-to-end order flow in Argentina's Quick Commerce supermarkets, owning picking, packing and delivery efficiency. Build real-time dashboards, identify top process bottlenecks, and collaborate across teams to improve prep times, layout and overall store productivity with data-driven actions.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Lead the operational performance of the vertical by monitoring and optimizing key metrics (Starting Time, Picking Time, Delivery Time, Lates, Awaiting Time).
  • •Audit and improve prep-time setting logic to ensure achievable delivery promises.
  • •Adjust and streamline the picking and packing flow end-to-end to identify root causes of failed orders and implement corrective actions.
  • •Develop and implement innovative processes for continuous improvement of picking and packing (store layouts, multipicking, cart scales, fixed pickers, new carts, zone/bouring optimizations, label printing).
  • •Build and maintain robust dashboards to visualize real-time business status and identify top offenders by branch; coordinate with other areas to advance projects.

Key Requirements

  • •2+ years of experience in similar roles (Performance Operations, Supply Chain, Workforce Management).
  • •Advanced proficiency in Excel/Google Sheets and SQL (essential).
  • •Experience with data visualization tools (DataStudio/Tableau).
  • •Experience with shift management software (e.g., Orquest) is desirable.
  • •Experience with Generative AI tools (Gemini, ChatGPT, Claude) for process automation and data analysis.
Experience:2+ yearsSupply chainLogisticsQuick commerce
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingData-drivenAutonomyProactivity
Languages:SpanishEnglish
Tech Stack:ExcelSQLDataStudioTableauAI tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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