Customer Success Professional-Indirect

Lumen
Virginia, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Data-driven decision-making","Communication","Negotiation","Time management"]

Own the partner experience for large and mid-market enterprise customers, driving lifetime value through partners. Build long-term, value-driven relationships, implement success plans, and orchestrate onboarding and lifecycle milestones. Use customer/partner health and usage metrics to prioritize engagement, execute cadence and digital touchpoints, and drive product adoption. Partner with cross-functional teams to support retention, renewals, risk mitigation, expansion opportunities, and escalation handling.

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FursaFursa
Lumen
Lumen
15 hours ago

Customer Success Professional-Indirect

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the partner experience for large and mid-market enterprise customers, driving lifetime value through partners. Build long-term, value-driven relationships, implement success plans, and orchestrate onboarding and lifecycle milestones. Use customer/partner health and usage metrics to prioritize engagement, execute cadence and digital touchpoints, and drive product adoption. Partner with cross-functional teams to support retention, renewals, risk mitigation, expansion opportunities, and escalation handling.
Location: Virginia, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain long-term, value-driven relationships with customers and partners to build trust.
  • •Implement and manage customer and partner success plans to ensure value realization.
  • •Orchestrate onboarding and lifecycle milestones using standardized journey templates.
  • •Monitor and analyze customer and partner metrics (usage, health, financial) and execute engagement strategies (cadence calls, site visits, reviews, training, digital touchpoints).
  • •Drive product adoption, identify expansion opportunities, run business reviews, manage retention/renewals/risk, and coordinate escalation and service improvement.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •4+ years of customer success or account management experience.
  • •Bachelor's degree or equivalent work experience.
  • •Experience working with complex, multi-regional enterprise customers.
  • •Strong ability to present, consult, and advise across leadership levels with clear verbal and written communication.
  • •Ability to interpret customer data and implement engagement action plans; manage high task volume with time management and cross-functional collaboration.
Education:Bachelor's
Skills:Relationship buildingData-driven decision-makingCommunicationNegotiationTime management

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn