Head Of Implementation

Heidi Health
Sydney, Melbourne
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Cross-functional collaboration","Stakeholder management","Executive communication","Process building"]

Own the full technical deployment lifecycle for enterprise contracts, from scope and environment readiness through integration, cutover, go-live, stabilisation, and handover to Customer Success. Build the implementation methodology (stage gates, readiness criteria, templates, risk controls, executive reporting), run a central enterprise portfolio, and lead a multi-region implementation team. Own technical readiness and define evidence-based escalations between Product, Engineering, and deployments.

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Heidi Health
Heidi Health
19 hours ago

Head Of Implementation

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the full technical deployment lifecycle for enterprise contracts, from scope and environment readiness through integration, cutover, go-live, stabilisation, and handover to Customer Success. Build the implementation methodology (stage gates, readiness criteria, templates, risk controls, executive reporting), run a central enterprise portfolio, and lead a multi-region implementation team. Own technical readiness and define evidence-based escalations between Product, Engineering, and deployments.
Location: Sydney, Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Own the full technical deployment lifecycle from scope confirmation and environment readiness through integration, cutover, go-live, stabilisation, and handover.
  • •Build the implementation methodology including stage gates, readiness criteria, templates, risk controls, and executive reporting.
  • •Run a central portfolio across enterprise technical components above threshold, including staffing, sequencing, capacity planning, and trade-offs.
  • •Build and lead the implementation team across regions (implementation managers and engineering capacity).
  • •Own technical readiness early in deals to confirm SSO, integration, and environment requirements before they become go-live blockers.

Pay and Benefits

Perks:Learning BudgetWellness StipendHome OfficeParental LeaveEquity

Key Requirements

  • •Significant experience building or leading enterprise implementation in healthcare software (health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms).
  • •Have run multi-site deployments involving clinicians, IT, security, procurement, legal, and executive sponsors.
  • •Manage implementation leaders and technical implementation resources, not only delivery as an individual contributor.
  • •Fluency with enterprise health IT including SSO and identity management, EHR integration patterns, and clinical governance/sign-off processes.
  • •Executive credibility with CIOs, CMIOs, and operational leaders; strong judgment on scope boundaries between deployment, configuration, and product issues.
Experience:HealthcareEnterprise software
Skills:LeadershipCross-functional collaborationStakeholder managementExecutive communicationProcess building
Tech Stack:SSOIdentity managementEHR integrationClinical governance

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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