Senior Manager, Technical Account Management (Enterprise)

Instacart
United States
Workplace: RemoteFull timeUSD 152,000 - 193,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Communication","Presentation","Coaching","Mentorship","Cross-functional collaboration"]

Build, train, and lead a Technical Account Management (TAM) practice for Storefront Pro, owning post-launch technical excellence and platform health across the portfolio. Establish metrics, intake/prioritization systems, and a tiered operating model with coverage and escalation paths. Serve as a senior escalation point for critical issues with retailer stakeholders, and drive cross-functional technical improvements that influence product and engineering roadmaps.

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FursaFursa
Instacart
Instacart
1 month ago

Senior Manager, Technical Account Management (Enterprise)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build, train, and lead a Technical Account Management (TAM) practice for Storefront Pro, owning post-launch technical excellence and platform health across the portfolio. Establish metrics, intake/prioritization systems, and a tiered operating model with coverage and escalation paths. Serve as a senior escalation point for critical issues with retailer stakeholders, and drive cross-functional technical improvements that influence product and engineering roadmaps.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Hire, train, and develop the Technical Account Management team, scaling it from the ground up through coaching and mentorship.
  • •Define and refine an approach to platform health for Storefront Pro, including key metrics and measurement practices.
  • •Design and operate the team’s operating model (portfolio assignment, tiering by account size/complexity, coverage, and escalation paths).
  • •Develop and run intake and prioritization processes across external and internal stakeholders, balancing resources, roadmap, and business commitments.
  • •Act as a senior escalation point for critical issues, communicating with retailer stakeholders up to C-suite and negotiating boundaries with partner teams.

Pay and Benefits

Salary: USD 152,000 - 193,000 annually
Perks:Equity

Key Requirements

  • •10+ years in technical account management, solutions engineering/architecture, technical consulting, or engineering in SaaS/platform environments.
  • •5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams, with strong experience building or significantly scaling a team.
  • •Outstanding communication and presentation skills, including liaising with VP-level and C-suite stakeholders on high-priority issues.
  • •Ability to define and drive large-scale transformation programs with measurable impact across cross-functional partners.
  • •Engineering depth to analyze and diagnose complex platform integrations (e.g., REST APIs, authentication, ETL, message queues, async patterns, error handling and recovery).
Experience:10+ yearsSaaSPlatform
Skills:CommunicationPresentationCoachingMentorshipCross-functional collaboration
Languages:English
Tech Stack:REST APIsAuthenticationETLMessage queuesAsync patternsError handlingCI/CDCloud architecturesGRPCProtobuf

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn