3 days ago

Senior Manager, Technical Account Management (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Build, train, and lead the Technical Account Management (TAM) practice for Storefront Pro, owning post-launch technical excellence and platform health across a rapidly scaling retailer portfolio. Define and evolve operating models (tiering, coverage, escalation paths), design intake and prioritization systems, and serve as a senior escalation point for critical issues with enterprise stakeholders. Partner across functions to drive continuous technical improvement and influence product/engineering roadmaps.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, train, and develop the Technical Account Management team from the ground up, coaching and mentoring into a world-class practice.
•Define and refine the approach to Storefront Pro platform health, including key metrics and measurement practices.
•Design and operate the TAM operating model (portfolio assignment, tiering, coverage, escalation paths) and evolve it as the portfolio scales.
•Develop systems for intake and prioritization across external and internal stakeholders, balancing priorities across resources, roadmap, and commitments.
•Serve as a senior escalation point for critical platform issues and communicate with retailer stakeholders at all levels, including C-suite.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•10+ years in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments.
•5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams, including building or scaling a team.
•Outstanding communication and presentation skills with experience liaising with VP-level and C-suite stakeholders.
•Ability to define and drive large-scale transformation programs across cross-functional teams with measurable impact.
•Engineering depth to analyze and diagnose complex platform integrations (e.g., REST APIs, authentication, ETL, message queues, async patterns, error handling).

Experience:10+ yearsSaaSPlatform environmentsE-commerceGrocery retail

Skills:CommunicationLeadershipCoachingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:REST APIsAuthenticationETLMessage queuesAsync patternsError handlingGRPCProtobufMulti-tenancyCI/CDCloud architectures

Company Brief

Instacart

Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn

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Instacart

3 days ago

Senior Manager, Technical Account Management (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, train, and develop the Technical Account Management team from the ground up, coaching and mentoring into a world-class practice.
•Define and refine the approach to Storefront Pro platform health, including key metrics and measurement practices.
•Design and operate the TAM operating model (portfolio assignment, tiering, coverage, escalation paths) and evolve it as the portfolio scales.
•Develop systems for intake and prioritization across external and internal stakeholders, balancing priorities across resources, roadmap, and commitments.
•Serve as a senior escalation point for critical platform issues and communicate with retailer stakeholders at all levels, including C-suite.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•10+ years in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments.
•5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams, including building or scaling a team.
•Outstanding communication and presentation skills with experience liaising with VP-level and C-suite stakeholders.
•Ability to define and drive large-scale transformation programs across cross-functional teams with measurable impact.
•Engineering depth to analyze and diagnose complex platform integrations (e.g., REST APIs, authentication, ETL, message queues, async patterns, error handling).

Experience:10+ yearsSaaSPlatform environmentsE-commerceGrocery retail

Skills:CommunicationLeadershipCoachingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:REST APIsAuthenticationETLMessage queuesAsync patternsError handlingGRPCProtobufMulti-tenancyCI/CDCloud architectures

Company Brief

Instacart

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn