Senior Director, IT Business Operation & PMO

Ciena
Baltimore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 15+ yearsEducation: bachelorsSkills: ["Executive communication","Storytelling","Stakeholder management","Influencing without authority"]

Lead the operating system for enterprise IT by consolidating IT business operations, internal IT processes, and budget management into a unified PMO function. Serve as Chief of Staff to the CIO, establishing Agile PMO methodologies and governance, maturing SAFe practices, and defining KPIs and maturity models. Own IT demand intake and portfolio management, drive IT budget planning with Finance, and set change management standards across major technology transformations.

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FursaFursa
Ciena
Ciena
1 month ago

Senior Director, IT Business Operation & PMO

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Last checked: 15 days agoStatus: Live

Job Summary

Lead the operating system for enterprise IT by consolidating IT business operations, internal IT processes, and budget management into a unified PMO function. Serve as Chief of Staff to the CIO, establishing Agile PMO methodologies and governance, maturing SAFe practices, and defining KPIs and maturity models. Own IT demand intake and portfolio management, drive IT budget planning with Finance, and set change management standards across major technology transformations.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Director level

Key Responsibilities

  • •Establish and evolve an Agile-based IT PMO methodology across IT, ensuring projects follow consistent PM practices and SDLC governance with gate control.
  • •Serve as Agile Coach and transformation lead, partnering with delivery leaders to mature SAFe practices across IT teams and define KPIs and maturity models.
  • •Collaborate with Finance on IT budget management, leading IT budget planning, forecasting, and variance management, and driving transparency on IT spend.
  • •Define and execute the IT vendor strategy, oversee vendor performance and SLAs, manage contract governance and renewal cycles, and rationalize the IT vendor portfolio.
  • •Design and run IT demand intake and enterprise IT portfolio management; establish IT change management COE using ADKAR and support CIO operating rhythm and OKR tracking.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityEmployee AssistancePaid HolidaysPaid LeaveParental Leave

Key Requirements

  • •15+ years of progressive IT experience, including at least 5 years in PMO, IT operations, or chief of staff roles in a large/complex enterprise.
  • •Experience standing up or transforming an IT PMO, intake, or portfolio function.
  • •Deep expertise in Agile methodologies (Scrum, SAFe, Kanban) and Agile transformation at scale.
  • •Strong financial acumen, including experience managing $100M+ IT budgets and partnering with Finance/FP&A.
  • •Proven vendor management, sourcing strategy, and contract governance experience.
Experience:15+ yearsITPMOAgile transformationIT operationsVendor management
Education:Bachelor's
Skills:Executive communicationStorytellingStakeholder managementInfluencing without authority
Certifications:SAFe SPCRTEPMPProsciITIL
Tech Stack:AgileScrumSAFeKanbanSDLCKPIsADKARAIOps

Company Brief

Ciena
Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hanover, United States
Founded: 1992
Glassdoor
Glassdoor: 3.8
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