Staff Software Engineer- CXI

Databricks
Mountain View, San Francisco
Workplace: OnsiteFull timeUSD 164,200 - 225,700 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Cross-functional leadership","Mentoring","Technical liaison"]

Architect and deliver Databricks’ AI-native Customer Experience Intelligence (CXI) vertical workflow platform. Build a vertical modular, multi-tenant agent platform optimized for customer support and designed to expand across enterprise domains. Drive reliable backend development for agentic systems, including state-machine workflows, observability, rollback, and orchestration of human-in-the-loop to automated execution. Partner cross-functionally and mentor engineers and SMEs.

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FursaFursa
Databricks
Databricks
1 month ago

Staff Software Engineer- CXI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Architect and deliver Databricks’ AI-native Customer Experience Intelligence (CXI) vertical workflow platform. Build a vertical modular, multi-tenant agent platform optimized for customer support and designed to expand across enterprise domains. Drive reliable backend development for agentic systems, including state-machine workflows, observability, rollback, and orchestration of human-in-the-loop to automated execution. Partner cross-functionally and mentor engineers and SMEs.
Location: Mountain View, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ Enterprise Agentic Framework.
  • •Build a vertical modular, multi-tenant agent platform optimized for Customer Support with a roadmap to expand into other knowledge-worker domains.
  • •Drive rapid, iterative backend development for agentic-based systems while maintaining strict quality, safety, throughput, and reliability standards.
  • •Design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
  • •Implement enterprise-grade observability (tracing, logging, transparency) and safe execution with instant rollback mechanisms; mentor engineers and SMEs.

Pay and Benefits

Salary: USD 164,200 - 225,700 annually
Equity and Bonus:Equity

Key Requirements

  • •BS or higher degree in Computer Science or a related field.
  • •Extensive backend development experience designing, building, and maintaining high-throughput production systems.
  • •Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in complex environments.
  • •Deep familiarity with distributed systems and data platforms handling large-scale traffic.
  • •Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
Education:Bachelor's in Computer Science
Skills:Cross-functional leadershipMentoringTechnical liaison
Languages:English
Tech Stack:MicroservicesAPIsDistributed systemsAWSAzureGCPLLM orchestration frameworksState machinesAgentic automationBackend tracingLoggingObservabilityRollback mechanismsLakehouseApache SparkDelta LakeMLflow

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn