Account Manager, DACH Market

Aircall
Germany
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Problem-solving","Customer focus","Analytical thinking"]

Account Manager for the DACH region responsible for driving net revenue retention through renewals, expansions, and strategic account growth in a SaaS environment. You will manage post-sale lifecycle, collaborate with Customer Engineering and Sales teams, and develop multi-level stakeholder maps to maximize value and adoption across German-speaking customers.

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FursaFursa
Aircall
Aircall
5 months ago

Account Manager, DACH Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Account Manager for the DACH region responsible for driving net revenue retention through renewals, expansions, and strategic account growth in a SaaS environment. You will manage post-sale lifecycle, collaborate with Customer Engineering and Sales teams, and develop multi-level stakeholder maps to maximize value and adoption across German-speaking customers.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • •Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • •Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • •Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
  • •Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.

Key Requirements

  • •Fluency in German is mandatory.
  • •Bilingual in English is required.
  • •Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
  • •Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
  • •Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
Experience:SaaSCustomer successAccount management
Skills:CommunicationNegotiationProblem-solvingCustomer focusAnalytical thinking
Languages:GermanEnglish

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn