3 months ago

Account Manager, DACH Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Account Manager for the DACH region responsible for driving net revenue retention through renewals, expansions, and strategic account growth in a SaaS environment. You will manage post-sale lifecycle, collaborate with Customer Engineering and Sales teams, and develop multi-level stakeholder maps to maximize value and adoption across German-speaking customers.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
•Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
•Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
•Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
•Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.

Key Requirements

•Fluency in German is mandatory.
•Bilingual in English is required.
•Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
•Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
•Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.

Experience:SaaSCustomer successAccount management

Skills:CommunicationNegotiationProblem-solvingCustomer focusAnalytical thinking

Languages:GermanEnglish

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

3 months ago

Account Manager, DACH Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
•Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
•Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
•Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
•Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.

Key Requirements

•Fluency in German is mandatory.
•Bilingual in English is required.
•Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
•Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
•Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.

Experience:SaaSCustomer successAccount management

Skills:CommunicationNegotiationProblem-solvingCustomer focusAnalytical thinking

Languages:GermanEnglish

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn