1 week ago

Business Support Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Handle front-line customer service for policyholders, beneficiaries, agents, and internal customers by responding to product inquiries via chat and email. Log and process requests in the CRM, identify customer needs, and escalate questions to the right teams. Maintain accuracy and customer satisfaction while building strong product and insurance-industry knowledge, collaborating with teammates, and supporting onboarding through training and mentoring.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email.
•Process and log incoming chats/emails into the CRM system while ensuring customer satisfaction and service standards.
•Identify customer needs, forward and escalate inquiries to relevant individuals and departments to resolve issues.
•Maintain and apply knowledge of products, services, and insurance industry processes.
•Collaborate with management and team members, analyze and clear inquiries, coordinate training/mentoring for new team members, and maintain confidentiality.

Key Requirements

•2+ years of experience in chat support with regularly scheduled shifts.
•Excellent verbal and written communication skills and strong attention to detail, accuracy, and accountability.
•Proficiency using Windows PC applications and ability to learn new software tools.
•Typing speed of 35 wpm and readiness to work complete night shifts.
•MS Office proficiency and experience using CRM tools such as Salesforce.

Experience:2+ yearsInsurance

Skills:CommunicationDetail-orientedCustomer serviceMultitaskingConfidentiality

Languages:English

Tech Stack:ChatEmailWindowsMS OfficeSalesforceCRMCRM system

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT