PSC Manager- Houston, TX

Natera
Houston
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 5+ yearsEducation: associatesSkills: ["Communication","Cross-functional collaboration","Program management","Quality focus","Customer care"]

Oversee day-to-day operations of a patient service center (PSC) while performing phlebotomy: verifying orders and patient ID, collecting blood specimens via venipuncture and finger sticks, and maintaining specimen integrity and quality control logs. Manage the phlebotomy program at the assigned location, handle scheduling and small escalations, monitor draw distribution and customer feedback, and coordinate equipment, vendors, and onboarding/training for additional phlebotomists as volume grows.

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FursaFursa
Natera
Natera
4 days ago

PSC Manager- Houston, TX

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Last checked: 5 hours agoStatus: Live

Job Summary

Oversee day-to-day operations of a patient service center (PSC) while performing phlebotomy: verifying orders and patient ID, collecting blood specimens via venipuncture and finger sticks, and maintaining specimen integrity and quality control logs. Manage the phlebotomy program at the assigned location, handle scheduling and small escalations, monitor draw distribution and customer feedback, and coordinate equipment, vendors, and onboarding/training for additional phlebotomists as volume grows.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Verify test requisitions and patient identification, escalating discrepancies to product management leadership.
  • •Collect blood specimens via venipuncture and finger sticks, maintaining specimen integrity and aseptic/isolation procedures.
  • •Track specimens in daily tallies and maintain quality results via procedures, testing schedule, and QC logs.
  • •Coordinate unusual orders by contacting appropriate clinical stakeholders and updating internal teams for unresolved requests.
  • •Manage PSC operations and phlebotomy program: equipment and vendor support, scheduling, draw distribution/claims, customer feedback, escalations, and training/onboarding of phlebotomists.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kFree Testing

Key Requirements

  • •Minimum 5 years of phlebotomy experience.
  • •5+ years of high-level customer care experience.
  • •Experience managing/supervising phlebotomy operations and teams.
  • •Phlebotomy certification (or equivalent) preferred, where required by state regulations.
  • •High School Diploma (or equivalent) required; BS/BA preferred.
Experience:5+ years
Education:Associate's
Skills:CommunicationCross-functional collaborationProgram managementQuality focusCustomer care
Certifications:Phlebotomy Certification
Tech Stack:HIPAAPHI

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn