Manager, Customer Success - Beneficial Deployments

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["People leadership","Executive presence","Customer success strategy","Business acumen","Coaching"]

Lead a player-coach team of 4–8 Customer Success Managers supporting strategic Beneficial Deployments customers. Own select high-impact nonprofit accounts while coaching teams on value realization, adoption, QBRs, and expansion. Build scalable customer success playbooks and success planning frameworks, adapt enterprise motions to nonprofit realities, and partner cross-functionally with Product, Engineering, Partnerships, Marketing, Policy, and Sales to drive measurable outcomes and seamless launches.

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Anthropic
Anthropic
1 day ago

Manager, Customer Success - Beneficial Deployments

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Job Summary

Lead a player-coach team of 4–8 Customer Success Managers supporting strategic Beneficial Deployments customers. Own select high-impact nonprofit accounts while coaching teams on value realization, adoption, QBRs, and expansion. Build scalable customer success playbooks and success planning frameworks, adapt enterprise motions to nonprofit realities, and partner cross-functionally with Product, Engineering, Partnerships, Marketing, Policy, and Sales to drive measurable outcomes and seamless launches.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team of 4–8 Customer Success Managers for strategic nonprofit accounts.
  • •Serve as a player-coach by owning a few strategic accounts and modeling best-in-class customer success practices.
  • •Help shape and execute account strategies to nurture growth and deepen impact within nonprofit and mission-driven organizations.
  • •Coach teams on customer success best practices, including change management, adoption strategies, value realization, and expansion methodologies.
  • •Build scalable CS processes (success planning frameworks, QBR templates, and repeatable sector playbooks) and support product launches by aligning with Product, Marketing, Partnerships, and Sales.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Paid LeaveParental LeaveFlexible Hours

Key Requirements

  • •7+ years in customer success/account management/customer-facing roles, including 3+ years of front-line people management and nonprofit experience.
  • •Proven ability to drive value realization and measurable outcomes for consumption-based and seat-based business models.
  • •Strong understanding of nonprofit operational realities (budget cycles, grant funding, board governance, resource constraints) and how success is evaluated (impact metrics and beneficiary outcomes).
  • •Track record managing and building customer success teams in Nonprofit, SaaS, API, or AI/ML companies.
  • •Technical fluency to understand AI/ML products and coach teams through technical customer conversations and product capabilities.
Experience:7+ yearsNonprofitSaaSAPIAI/ML
Education:Bachelor's
Skills:People leadershipExecutive presenceCustomer success strategyBusiness acumenCoaching
Tech Stack:AI/MLQBR templatesConsumption-based business modelsSeat-based business modelsSaaSAPI

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn