Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Time management","Customer service","Attention to detail","Adaptability"]

Handle inbound calls for standard credit card inquiries, transactions, and account maintenance, including Tier 1 online support. Provide courteous, accurate responses, identify customer needs, and analyze requests to determine next steps. Update and complete required system documentation, follow escalation procedures for complaints, and stay current on program and corporate product/process information while meeting quality and time expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle inbound calls for standard credit card inquiries, transactions, and account maintenance, including Tier 1 online support. Provide courteous, accurate responses, identify customer needs, and analyze requests to determine next steps. Update and complete required system documentation, follow escalation procedures for complaints, and stay current on program and corporate product/process information while meeting quality and time expectations.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound customer calls for standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • •Respond to customer inquiries professionally while identifying needs using customer information and system data.
  • •Analyze customer-provided information and take appropriate next steps based on the nature of the inquiry.
  • •Follow established escalation procedures when mitigating complaints or escalations on first contact.
  • •Maintain current knowledge of program information and corporate products/processes and accurately complete required documentation per transaction.

Key Requirements

  • •Excellent verbal and written communication skills with fluent English.
  • •Demonstrated analytical and problem-solving skills to assess inquiries and recommend appropriate options/solutions.
  • •Ability to work within time constraints and handle rotational shifts, including overnights and weekends.
  • •Working knowledge of PCs and strong keyboarding skills (min 25 wpm at 95% accuracy).
  • •Experience working in a call center environment in a customer service role; financial services experience is an asset.
Experience:Call centerCustomer serviceFinancial services
Skills:CommunicationProblem-solvingTeamworkTime managementCustomer serviceAttention to detailAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn