Content Designer, Principal Associate - Discover Customer Experience

Discover Financial
New York, Virginia
Full timeUSD 143,200 - 163,500 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Collaboration","Communication","Problem-solving","Human-centered thinking","Critical thinking"]

Co-create innovative digital customer experiences by combining strong writing with user experience design expertise. You’ll craft accurate, accessible content across websites, UI, emails, push notifications, and chatbot responses—using tools like design systems and frameworks to develop artifacts such as content audits, taxonomy/terminology lists, guidelines, governance models, and microcopy. Partner closely with product, tech, and business stakeholders to solve complex problems with a human-centered, business-focused approach.

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Discover Financial
Discover Financial
1 week ago

Content Designer, Principal Associate - Discover Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Co-create innovative digital customer experiences by combining strong writing with user experience design expertise. You’ll craft accurate, accessible content across websites, UI, emails, push notifications, and chatbot responses—using tools like design systems and frameworks to develop artifacts such as content audits, taxonomy/terminology lists, guidelines, governance models, and microcopy. Partner closely with product, tech, and business stakeholders to solve complex problems with a human-centered, business-focused approach.
Location: New York, Virginia
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Leverage writing and UX expertise to create compelling, accurate, and accessible digital content experiences.
  • •Use tools, platforms, frameworks, and design systems to produce content artifacts such as audits, taxonomy/terminology lists, guidelines, governance models, and microcopy.
  • •Champion human-centered design by incorporating data, research insights, scalability, tech constraints, and feedback.
  • •Facilitate design process activities with teams and partners, aligning customer needs with business goals.
  • •Present work across levels and job functions using design frameworks, data, and research insights to explain decisions.

Pay and Benefits

Salary: USD 143,200 - 163,500 annually

Key Requirements

  • •At least 3 years of experience in content design, content strategy, or UX writing.
  • •Experience (4+ years preferred) working with and contributing to an established design system.
  • •4+ years collaborating with product, tech and business partners.
  • •Proficiency in design and prototyping tools such as Figma.
  • •Experience working in heavily regulated, data-heavy problem spaces.
Experience:3+ years
Skills:CollaborationCommunicationProblem-solvingHuman-centered thinkingCritical thinking
Tech Stack:Figma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn