Sr. Customer Success Manager

Okta
Boston, Florida, Georgia, New York, North Carolina, Washington
Workplace: RemoteFull timeUSD 151,000 - 207,900 annuallyFunction: Customer Success & Account ManagementSkills: ["Emotional intelligence","Relationship management","Executive stakeholder development","Communication","Problem-solving"]

Own enterprise customer relationships in Okta’s Enterprise Sector, serving as a trusted strategic advisor to drive retention, happiness, and measurable ROI. Build and execute proactive success plans and Strategic Business Reviews with clear KPIs and timelines. Lead coordinated success motions across Sales, Support, Engineering, and Product, identify renewal risk, surface feedback for continuous improvement, and help customers adopt new agentic product capabilities.

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FursaFursa
Okta
Okta
23 hours ago

Sr. Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own enterprise customer relationships in Okta’s Enterprise Sector, serving as a trusted strategic advisor to drive retention, happiness, and measurable ROI. Build and execute proactive success plans and Strategic Business Reviews with clear KPIs and timelines. Lead coordinated success motions across Sales, Support, Engineering, and Product, identify renewal risk, surface feedback for continuous improvement, and help customers adopt new agentic product capabilities.
Location: Boston, Florida, Georgia, New York, North Carolina, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and nurture enterprise and C-level relationships to drive retention, customer happiness, and meaningful ROI by translating technical concepts into business outcomes.
  • •Design and execute proactive success plans and Strategic Business Reviews (SBRs) using clear goals, KPIs, and timelines to turn strategy into measurable traction.
  • •Champion customers internally and orchestrate cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate success motions.
  • •Gather and surface customer feedback to drive continuous improvement, challenging what needs to evolve.
  • •Identify renewal risk, remediate with internal teams to ensure successful renewals, proactively spot expansion opportunities, and guide adoption of relevant new Okta products and features.
Travel: Medium travel

Pay and Benefits

Salary: USD 151,000 - 207,900 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably SaaS technical products).
  • •Track record of delivering and scaling exceptional customer experience while consistently raising the bar.
  • •Strong emotional intelligence with elite relationship management and executive stakeholder development.
  • •Excellent presentation and communication skills, especially with C-level executives aligning technical goals to business value.
  • •Strong listening and analytical skills, with the ability to ask effective questions, understand customer priorities, and anticipate needs; good technical and problem-solving skills (enterprise security tools preferred).
Experience:SaaSEnterpriseEnterprise security tools
Skills:Emotional intelligenceRelationship managementExecutive stakeholder developmentCommunicationProblem-solving
Languages:English

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn