Senior Scaled Customer Activation Manager

Ramp
New York, United States, San Francisco, California, Canada
Workplace: RemoteFull timeUSD 120,000 - 165,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Executive presence","Analytical thinking"]

Senior Scaled CSM responsible for onboarding and activating a high-volume portfolio of micro-SMB and micro-MM Ramp customers, delivering fast, high-quality implementations, and driving revenue by maximizing Ramp adoption within a scalable, data-informed framework. You’ll lead executive-level onboarding, navigate Ramp’s product suite, collaborate with Product/Engineering, and contribute to playbooks and enablement materials to support growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ramp
Ramp
7 months ago

Senior Scaled Customer Activation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Senior Scaled CSM responsible for onboarding and activating a high-volume portfolio of micro-SMB and micro-MM Ramp customers, delivering fast, high-quality implementations, and driving revenue by maximizing Ramp adoption within a scalable, data-informed framework. You’ll lead executive-level onboarding, navigate Ramp’s product suite, collaborate with Product/Engineering, and contribute to playbooks and enablement materials to support growth.
Location: New York, United States, San Francisco, California, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
  • •Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
  • •Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
  • •Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
  • •Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.

Pay and Benefits

Salary: USD 120,000 - 165,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kRemote WorkPaid LeaveParential LeavePet InsuranceWellness StipendLearning BudgetRelocation

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
  • •Proven success managing a high-volume book of business while consistently driving customer outcomes.
  • •Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
  • •Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
  • •Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
Experience:5+ yearsSaaSFintech
Skills:CommunicationLeadershipProblem-solvingExecutive presenceAnalytical thinking

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor