Ramp

5 months ago

Senior Scaled Customer Activation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Scaled CSM responsible for onboarding and activating a high-volume portfolio of micro-SMB and micro-MM Ramp customers, delivering fast, high-quality implementations, and driving revenue by maximizing Ramp adoption within a scalable, data-informed framework. You’ll lead executive-level onboarding, navigate Ramp’s product suite, collaborate with Product/Engineering, and contribute to playbooks and enablement materials to support growth.

Location: New York, United States, San Francisco, California, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
•Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
•Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
•Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
•Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.

Pay and Benefits

Salary: USD 120,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kRemote WorkPaid LeaveParential LeavePet InsuranceWellness StipendLearning BudgetRelocation

Key Requirements

•5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
•Proven success managing a high-volume book of business while consistently driving customer outcomes.
•Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
•Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
•Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.

Experience:5+ yearsSaaSFintech

Skills:CommunicationLeadershipProblem-solvingExecutive presenceAnalytical thinking

Company Brief

Ramp

Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Ramp

5 months ago

Senior Scaled Customer Activation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York, United States, San Francisco, California, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
•Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
•Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
•Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
•Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.

Pay and Benefits

Salary: USD 120,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kRemote WorkPaid LeaveParential LeavePet InsuranceWellness StipendLearning BudgetRelocation

Key Requirements

•5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
•Proven success managing a high-volume book of business while consistently driving customer outcomes.
•Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
•Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
•Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.

Experience:5+ yearsSaaSFintech

Skills:CommunicationLeadershipProblem-solvingExecutive presenceAnalytical thinking

Company Brief

Ramp

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor