Client Onboarding Specialist - Africa

WeTravel
South Africa
Workplace: RemoteFull timeUSD 20,000 - 20,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Project management","Attention to detail","Independence","Customer education"]

Help new multi-day travel customers get set up quickly and confidently on the WeTravel platform. Migrate key content, build trips, and deliver personalized trainings, while partnering closely with Sales, Account Management, Product, and customers. Proactively identify onboarding pain points and red flags, manage multiple projects and stakeholders, and occasionally travel for onsite client onboarding (1–2 times per quarter).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
WeTravel
WeTravel
3 weeks ago

Client Onboarding Specialist - Africa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help new multi-day travel customers get set up quickly and confidently on the WeTravel platform. Migrate key content, build trips, and deliver personalized trainings, while partnering closely with Sales, Account Management, Product, and customers. Proactively identify onboarding pain points and red flags, manage multiple projects and stakeholders, and occasionally travel for onsite client onboarding (1–2 times per quarter).
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Collaborate with Sales, Account Management, Product, and customers to support the onboarding journey.
  • •Migrate important customer content (e.g., reservation details, photos, pricing, tour descriptions) and build trips.
  • •Deliver personalized customer trainings to ensure customers feel confident using the platform.
  • •Identify onboarding pain points/red flags early and address them before issues occur.
  • •Manage and lead multiple onboarding projects end-to-end, ensuring nothing falls through the cracks.
Travel: Low travel

Pay and Benefits

Salary: USD 20,000 annually
Perks:Paid LeaveParental LeaveRemote WorkVolunteer Days

Key Requirements

  • •Be fluent in English.
  • •Be organized and proactive, with comfort working independently.
  • •Be comfortable in a customer-facing role and handling tasks requiring attention to detail.
  • •Have strong project management skills for juggling multiple projects and stakeholders.
  • •Have experience in travel tech or SMB-focused SaaS (bonus).
Experience:Travel techSaaSSMB-focused SaaS
Skills:CommunicationProject managementAttention to detailIndependenceCustomer education
Languages:EnglishSpanish
Tech Stack:HubSpotSlackConfluenceLoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn