Account Specialist

Salesforce
São Paulo
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Troubleshooting","Empathy","Persistence","Time management"]

Drive online and consultative sales for small business customers by qualifying product fit and acting as a trusted advisor. Present and demo Salesforce products, articulate business value, and tailor proposals and contract terms. Serve as the frontline for billing/licensing and technical issues, routing to Support when needed. Record customer interactions in Salesforce CRM, support trial/onboarding adoption, and partner with distribution teams to improve outcomes and customer satisfaction.

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FursaFursa
Salesforce
Salesforce
2 days ago

Account Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive online and consultative sales for small business customers by qualifying product fit and acting as a trusted advisor. Present and demo Salesforce products, articulate business value, and tailor proposals and contract terms. Serve as the frontline for billing/licensing and technical issues, routing to Support when needed. Record customer interactions in Salesforce CRM, support trial/onboarding adoption, and partner with distribution teams to improve outcomes and customer satisfaction.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage prospective and current customers to qualify product fit via multiple channels
  • •Understand customer business needs and outcomes and provide best-practice guidance as a trusted advisor
  • •Become a Salesforce product expert and present/demo business value tailored to customer needs
  • •Handle billing/licensing questions and route technical issues to Support when appropriate
  • •Negotiate contract terms and assist with online purchases, contract restructures, and modifications

Key Requirements

  • •2+ years sales or relevant customer-facing experience
  • •Basic troubleshooting skills with perseverance, empathy, and persistence
  • •Strong written and verbal communication skills; English required
  • •Ability to multi-task, manage priorities, and adapt in a fast-paced environment
  • •Undergraduate degree or equivalent work experience preferred
Experience:2+ years
Education:Bachelor's
Skills:Customer focusTroubleshootingEmpathyPersistenceTime management
Languages:English
Tech Stack:Salesforce CRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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