Customer Experience Banker - Springfield Fremont

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, providing exemplary service while retaining and growing consumer and business relationships. Proactively identify customer financial goals and needs, recommend deposit and other banking products, and process transactions accurately and efficiently. Use a disciplined sales process (including outbound follow-up and referrals) and educate customers on consumer deposit products, referring them to other bank areas to deepen relationships while adhering to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker - Springfield Fremont

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Job Summary

Serve as a Financial Concierge for walk-in customers, providing exemplary service while retaining and growing consumer and business relationships. Proactively identify customer financial goals and needs, recommend deposit and other banking products, and process transactions accurately and efficiently. Use a disciplined sales process (including outbound follow-up and referrals) and educate customers on consumer deposit products, referring them to other bank areas to deepen relationships while adhering to all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and support accurate, efficient transaction processing.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED with a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •1 year or more in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Demonstrated ability to provide customer service, communicate effectively, and support relationship management and sales activities.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn