Payment Operations Lead
San Francisco, New York
Workplace: RemoteFull timeUSD 121,500 - 168,700 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Team leadership","Coaching","Ownership","Clear communication","Cross-functional collaboration"]Lead and scale payment operations desks supporting Mercury Bank’s payment rails, including international wires, domestic wires, RTP, ACH, and checks. Manage and coach a Payment Operations team, build escalation paths, controls, documentation, and quality standards, and use process design, tooling, automation, dashboards, and AI-enabled workflows to reduce manual effort while preserving judgment. Partner cross-functionally to improve bottlenecks, define SLA and quality metrics, and ensure reliable money movement at increasing volume.
